Set up a call centre structure at Miles & Barr head office in Sandwich including script writing for call centre staff. - Proactively outbound called to score valuations for the business with great success. - Developed and wrote a conveyancing scoring system for outbound calling. Achieved nearly £200,000 in conveyancing referral fees for the business on my own in 2018 and exceeded that in 2019 through the system I helped create. - Achieved an average 50% conversion rate for conveyancing referrals exceeding the business target of 45% - Developed relationships with existing vendors from listing to completion. - Supervised and trained new starters from basic call handling to outbound valuation and conveyancing referral scoring. - Routinely hit KPI's and monthly targets set by the directors of the business.

Inbound and outbound insurance sales for travel, motor and home insurance. - Hit targets, KPI's and commission every single month I worked in the business. - Placed 1st in the company for Travel Insurance sales in 2012. - Trained new starters and helped underachieving colleagues reach goals. - Built relationships with customers to ensure repeat business through myself.