Matthew Fraser Email and Phone Number

Managing numerous large scale, transformative business processes and technology projects simultaneously under aggressive deadlines. Direct and coordinate day-to-day operational aspects of Information Technology Unit, such as application development, network, and help desk, in a manner that facilitates achievement of strategic project goals under aggressive deadlines. Instrumental in requirements gathering, business cases scoping, risk identification and mitigation, training and outreach, post-launch/quality assurance planning, and deliverables and milestones definition. Plan and coordinate meetings, develop agendas, capture meeting minutes, and follow-up action items. Expertly manage all facets of short and long-term implementation approaches. Deliver informative presentations to stakeholders in order to successfully implement projects. Convene with internal stakeholders on cross-functional teams and external stakeholders toward fulfillment of organizational mission and goals. Perform qualitative and quantitative business analysis, such as review, analysis, and documentation of business processes.Notable Achievements: Commended for working with minimal direction to achieve large amounts of deliverables on multiple efforts under aggressive deadlines while producing exceptional work product and outcomes Render high level implementation support for multiple initiatives simultaneously, including training, troubleshooting, issue identification and tracking, and user documentation maintenance Exemplified ability to aggregate and present data in meaningful ways under aggressive deadlines Determined areas of improvement for the agency to meet the city's goal of streamlining customer services, improving service levels, and leveraging technology Created outstanding professional grade project documentation including detailed project management documentation, such as flow charts, scope documents, project schedules, and executive level documentation