Technical Support Engineer
Current- Worked as an engineer within a broader agile software development environment to provide a vertical SaaS focused CRM software solution to over 100 business partners, processing data for over 500,000 users- Worked as a QA engineer focused on the creation and execution of comprehensive black box automated and manual tests of the CRM product, identifying and diagnosing numerous bugs as well as working in collaboration with the development team to ensure swift and complete fixes- Worked as a technical support engineer focused on managing the company database, ensuring that critical financial, personal, and aggregative data is complete, correct, and up to date for all 500,000 users- Developed internal administrative tools with JavaScript and PostgreSQL for the customer success team to increase the efficiency of their daily workflows, increasing their autonomy and reducing the frictional time lost on handing off work between teams