Experienced in executing, upholding and maintaining the highest quality of standards for luxury cruise lines including Regent Seven Sea Cruises & Viking Ocean cruises. Monitoring of exemplary guest satisfaction, professional, positive and focused attitude delivered to both guests and the team. Modelled the impeccable professionalism and qualities I expected of the teams I led, including organisation and strict adherence to company policy. The role demanded to be aware of the operational needs and to adjust accordingly. Strong administrator skills with an efficient, diligent and problem-solving approach.Other roles have allowed me to gain experience of planning events; including corporate, travel, product launches, team building and weddings.