Matthew Cales

Matthew Cales Email and Phone Number

Tier 1 Analyst at Serco-NA @
Matthew Cales's Location
Gainesville, Virginia, United States, United States
Matthew Cales's Contact Details

Matthew Cales personal email

Matthew Cales phone numbers

About Matthew Cales

Since 1998 I have worked in the field of Information Technology performing customer service, desktop support, IT help desk, network installation, hardware break/fix, software troubleshooting, training and development, and documentation procedures. I have preformed these duties both over the phone and on-site with customers.Outside of work I have supported and trained people of varying skill levels how to use computers, install hard drives, upgrade devices, install printers and devices, and home networking.I currently provide technical support for the VAforVets website whose purpose is to support American veterans and help them find employment.

Matthew Cales's Current Company Details
Serco-NA

Serco-Na

Tier 1 Analyst at Serco-NA
Matthew Cales Work Experience Details
  • Serco-Na
    Tier 1 Analyst
    Serco-Na Sep 2011 - Present
    Reston, Va
    - Monitor tickets in ticketing system. - Troubleshoot and resolve Level I trouble tickets related to technical difficulties with hardware and software. - Verify issue resolution on the customer’s behalf. - Verify with the customer that the issue has been resolved and update the ticketing system. - Communicate plan, progress, and issues in a timely manner. - Actively contribute to ongoing process improvement
  • General Micro Systems
    Network Installation Technician
    General Micro Systems Oct 2010 - Jul 2011
    Gainesville, Va
    - Performed general network installation and break-fix work including: routers, switches, UPS/power supplies, patch panels, cable runs (copper and fiber), cross-connects, 110-blocks, smart jack, cable terminations.- Install computers, printers, point-of-sale equipment for hotel & retail- Test and troubleshoot network connectivity issues
  • Manheim
    Tier 2 Technician
    Manheim Nov 1998 - Oct 2008
    Maitland, Fl
    - Provided Tier 2 customer support for hardware and software issues for a 12,000 user customer base.- Guided customers of various skill levels, over the phone, to solve their technical issues. - Troubleshoot data corruption at the database level- Responsible for backup/restore procedures for the ticketing system and client database- Troubleshoot connectivity problems related to client/server software, routers, cabling, and network cards.- Assisted users with training needs by creating documents and conducting training courses for customers.- Worked with product development to define program issues and provide solutions for proprietary software products (Tracker Suite, Tracker DMS, and Finance Express).- Created training courses and documentation for specialized software products.- Developed inter-office processes and procedures.- Developed training courses and manuals.
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  • United States Air Force
    Firefighter
    United States Air Force Jun 1988 - Dec 1995
    Worldwide
    - Performed structural and aircraft firefighting- Operated firefighting vehicles and crash trucks- Certified in hazardous materials handling and safety- Gulf War veteran
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Matthew Cales Skills

Writing Air Force Logic Cabling Help Desk Support Discover Just About Anything Mortar Windows Sales Network Cards Redcine X Wired England Finance Driving Hydraulics Tracker Work Ethic Truck Theatre Windows Xp Uniqueness Travel Wan Florida Tier 2 Real Estate Transactions Management Calls Assurance Desktop Computers Routers Paintshop Pro Comptia A+ Certification Circumstances Brick Itt Grocery Salesforce.com Lender Networking Local Area Network Troubleshooting Frontpage Atlanta Training Material Radio Access Network Strategy Supervision Purchased Inventory Visual Basic Microsoft Office Microsoft Excel Testing Training Editing Circuit Intelligent Agents Customer Service Bookkeeping Orlando Assembly Documentation Product Development Reporting Lessons Learned Ms Dos Related Topics Loans Oceanography Hardware Haz Mat Producing Information Technology Dealer Management Yahoo Viruses Software Business Comptia Network+ Certified Firefighting Advertising Institutions Auctions Usability Dealers Pascal Software Testing Technical Support Contractual Agreements Automobile House Crash Oak Accounts Receivable Internal Audit Policies And Procedures Boot Computer Hardware Software Installation History Lotus Notes Defects Gulf Connectivity Windows Vista Product Training Visio Software Satellite Microsoft Word Client/server Hdi Support Center Analyst Hawaii Management Development Problem Solving War Fire Alarm Wells Fargo Corruption Databases

Frequently Asked Questions about Matthew Cales

What company does Matthew Cales work for?

Matthew Cales works for Serco-Na

What is Matthew Cales's role at the current company?

Matthew Cales's current role is Tier 1 Analyst at Serco-NA.

What is Matthew Cales's email address?

Matthew Cales's email address is ma****@****ail.com

What is Matthew Cales's direct phone number?

Matthew Cales's direct phone number is +170393*****

What skills is Matthew Cales known for?

Matthew Cales has skills like Writing, Air Force, Logic, Cabling, Help Desk Support, Discover, Just About Anything, Mortar, Windows, Sales, Network Cards, Redcine X.

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