Matthew Canada Email & Phone Number

Implement and configure products and solutions across customer sites. Play a critical role in pre-sales engagement with HIS/IT groups. Cultivate and leverage subject matter expertise in an ever-expanding catalog of cutting-edge technology.Facilitate a growth-oriented consulting environment via continuous coaching, training, and troubleshooting. Host weekly product calls to review issues, changes, and processes. Recruit, interview, and mentor a top-performing team.Serve as a critical SME for all server installs. Provide peer support throughout the workday, while resolving escalated concerns and performing team leadership functions. Develop and deliver compelling training content, including an in-progress wiki site project.Act as a trusted advisor to customers during the implementation process. Promote best practice recommendations, provide critical information about necessary specifications, and explain complex processes in comprehensible lay terms. Collaborate with Commercialization as a critical member of the “A” team charged with testing and piloting products and upgrades. Bridge the gap between business requirements and technical capabilities by acting as the development team’s liaison with operations.Develop, implement, and integrate process improvements in conjunction with multidisciplinary colleagues across the enterprise. Improve outcomes, enhance efficiencies, and facilitate superior quality of service.Partner with TSC and TCA to research and resolve escalations. Leverage creative problem solving and troubleshooting competencies to develop innovative solutions grounded in established best practices.

Provided leadership and guidance to a team of 20+ technicians. Coached and trained direct reports to exceed expectations. Performed personnel supervisory functions, including performance management and progressive discipline. Managed workflows and optimize staff schedules to account for individual strengths and talents. Partnered with the Assistant Director to maximize efficiency in daily pharmacy operations. Performed basic Pyxis maintenance. Oversaw medication re-packaging and packaging automation. Served as a back-up resource for the Automation Specialist and Purchaser.

Used aseptic technique to prepare intravenous drug mixtures, including chemotherapy. Supported pharmacists in filling physician orders. Led the initiative to implement a standardized anesthesia tray replacement system. Performed critical inventory control, including restocking and maintaining automated med stations. Packaged bulk medications in the appropriate unit dose forms. Responded quickly and efficiently to triage phone calls. Facilitated efficient use of pharmacy time while maintaining exceptional levels of patient care.

Certificate With Honors, Nuclear Medicine Technology

Activities and Societies: Golden Key National Honor Society, Honor Roll Clinical experience at Nuclear Rush Presbyterian St Luke’s, Edward.

Bachelor'S Degree, Journalism

Activities and Societies: Golden Key National Honor Society

Associate'S Degree