Matthew Canter Email & Phone Number

Irvine, Ca, Us

Irvine, California, United States

Philadelphia, Pa

Academic Medical Center Patient Access Transformation• Designed future state operational process flows and org structure for a new Enterprise contact center as part of a re-imagining of the front door to care and end-to-end digital transformation.Regional Health System Contact Center Centralization & Transformation• Lead PM for multiple software releases and practice workstream for staggered operational deployments in a two-year enterprise-wide contact center centralization and CRM patient access platform implementation.National Physician Group IT Transformation• Managed detailed requirements gathering sessions, change management protocols, hands-on training sessions, and other implementation milestones to customize scheduling and payroll software for 6 corporate anesthesiology practices comprising of over 500 providers.ACO Population Health Vendor Strategy• Coordinated RFP process with population health technology vendors for one of the largest ACOs in the nation

Greater Detroit Area

Coordinated a $3 million, NIH-funded quality of life study resulting in recruitment and retention of over 100 study participants.Conducted 1 on 1 interview with patients and caregivers to collect neuropsychological data to validate quality of life measures.Spearheaded local initiation of longitudinal study involving participant tracking system design and data collection/management resulting in recruitment of 50 study participants.Streamlined data collection by using a combination of direct database entry and pre-visitparticipant preparation resulting in reduction of participant burden by 2 hours.Facilitated community outreach by forming partnerships with providers, presenting at community events, and speaking at support group meetings to improve our researchnetwork resulting in recruitment growth in southeast and west Michigan.Trained, delegated tasks to, and co-supervised two student employees.

Oversaw and trained a canvassing team of 5-6 members as part of a clean water campaign which contributed to office fundraising totals of $165,000.Maintained highest fundraising standard in our office of 30 canvassers.

Administered software-based cognitive tests to research participants and resolved technical issues as they arose.

Mhsa, Health Management And Policy

Bachelor Of Arts (B.A.), Neuroscience

Activities and Societies: Collegiate Men’s Soccer Goalkeeper; Division 3Collaborated with faculty mentor to design a neuroscience research.