July, 2015 - CurrentRegional Sales ManagerDrive and Achieve Sales Goals of +/- 700 homes per year - Daily interaction with sales representatives to achieve sales and closing goals set by senior leadership. Ensure all sales counselors are using Company’s Business Model; Structured Selling Process and CRM tool. Troubleshoot solutions with Sales Representatives on difficult sales negotiations. Creatively work with Sales Representatives to find ways to drive their own traffic.Sales Analysis & Processes - Work with Sales Representatives to collect and utilize competitor and market analysis to increase sales. Work to increase the Realtor Broker Outreach program to community-specific measures. Work with all functional departments to achieve sales and overall business goals.Performance Management – Responsible for recruiting, selection, training and retention of sales representatives. Provide proper feedback and coaching on sales scorecard metrics. Identify individual performance gaps and offer solutions to narrow the gaps. Ensure all required training is complete, performance reviews are conducted and underperforming sales counselors are placed on active Development Plans.CSI – Effectively raised scores from 91% to 94.5% through consistent execution of the company business model. Ensure all CSI standards are followed. Work with sales representatives and customers to resolve any customer service related issues in a timely fashion. Ensure all prospects and existing customers are called on a regular basis. Conduct customer appreciation events.Plan and execute weekly sales meetings that focus on team building, positive motivation, sales training and performance recognition.April, 2014 - July, 2015Sales Counselor-As a new home sales counselor, I was passionate about providing an excellent customer experience while helping people achieve their dream of homeownership!

Short Sale Closing Dept. Team Manager• Recruit, hire, train & coach Short Sale Closing Associates • Bank of America Certified OTJI (On The Job Instructor) • Consistently led team of 10 to 30 Short Sale Associates performing within the top 3% of the Chandler Short Sale Closing Department • Managed an auditing team of 10 File auditors within the closing department driving and maintaining accuracy• Continually strive to create a culture of trust, respect, fairness, caring, teamwork, fun and personal excellence• Conduct quarterly performance development appraisals• Recognized by SVP and promoted to "Officer" for providing a world-class customer experience to business partners• Create & conduct power point presentations for “All-Hands” meetings for 100+ team members• Host vendor management calls reviewing metrics and holding outside vendors accountable to production expectations.Short Sale Closing Specialist II June, 2011 - May, 2012• Conventional Top Performer awarded Unit MVP in March 2011, January 2012, March 2012 • Regularly fielded escalations for dept. VP and Unit LeadsShort Sales Closing Specialist I April, 2009 - June 2011• Assisted borrowers to avoid foreclosure in a dignified manner while serving a spectrum of investors and M/I companies to mitigate their losses• Proficient in FHA, Bankruptcy, and Conventional HAFA & CO-OP within the Short Sale Closing Department• Review and advise of necessary corrections on HUD-1 Settlement statements for each and every closing to ensure accuracy• Assisted buyer, seller, agent and title companies, seeing each closing through to completion on 2,000 plus transactions in just over two years• Certified OTJI (On The Job Instructor) Regularly participate in training new hires• Proficient in AS400, Equator, Home Saver, I-portal, SharePoint, HUD websites, Excel, Word, Power point, Microsoft Outlook and Lotus Notes• Partnered with United Way in Project Homeless Connect

• Located, researched and negotiated office, warehouse and retail space in the Scottsdale Airpark saving clients on average 10-30% on advertised rates • Continually tracked, contrasted and reported market trends, including corporate jet and general aviation hangar vacancy, absorption and rental rates in the Phoenix, Chandler, Mesa, Goodyear, Glendale and Scottsdale Airpark areas to my sales team• Initiated and facilitated a complete company website redesign resulting in an over 25% increase in web-based business in under 90 days

• Increased referral business at “The Landing” Anthem, AZ, from 10% to over 50% in 6 months, resulting in the JD Power and associates “Best with Customer Service Award” for our community in 2004• Increased margins on home options & home site premiums averaging 10 plus percent above budgeted plan• Completed B.O.L.T. training by Charles J. Clarke III• Sold Pulte Traditional "Outlook at Anthem" start to close out in Anthem, AZ• Lead sales professional/mentor participating from start to close out at “The Landing” and "The Ridge" in Anthem, AZ• Promoted to “Wingman,” by Pulte Homes Leadership & participated in Pulte Homes “Train the Trainer” program• Nominated to attend Pulte’s “Top Gun” training• Sold $40,000,000 in Real Estate during 4-year tenure at Pulte• Continually recognized for 100% affiliate lender capture and support.

• Marketed and sold 1 acre plus custom homes in the North Scottsdale/Carefree area over a period of 18 months through community and realtor outreach• Acted as the liaison, streamlining communication for seller, buyer, realtor, lender, architect, superintendent, pool builder, landscaper and The City Of Scottsdale

• Joined The Scottsdale Association of Realtors increasing realtor based referrals by 80% • Point-person for all customer intake, sales, design, mortgage, landscaping, pool, interior and exterior trim, including drawing architectural renderings of all desired structural & non-structural custom changes• Sold 85+ semi-custom homes in the "Glen Alden at Pavanne" community, completing start up through close out in 16 months.

• Learned the “active adult” sector of new home sales which focuses primarily on lifestyle, amenities and social connections available to retirees/boomers.• Managed and worked a lead base of over 700 prospects and 200 buyers utilizing AS400 based sales database.• Achieved the “Rookie of the Year” award in my first year at Robson Communities at 19 years of age