Overhauling administrative & IT systems to bring substantial operational cost savings, plus improving efficiencies with a major upgrade to the FileMaker Pro database, whilst also upgrading website to WordPress with a focus on traffic uplift via organic SEO and significant payment gateway improvements. Outcome so far (in 4 months) has resulted in more than doubled revenue and continuing to grow!

Managing a key project for a UK SME business client with their critical IT systems, focusing on the overhaul of operations to meet current GDPR compliance and PSD2 regulations, MS Exchange deployment, Amazon (AWS) cloud services migration, website UX improvement. Implemented Google Webmaster tools to improve customer conversion, acquisition and engagement using Google Analytics & Google Search Console to enhance their SEO.Recently during COVID-19 crisis - helping with business preparedness – deploying operational solutions such as VoIP, Remote Access etc. to allow business continuity with remote workforce.

Founded Geeks on Wheels in 2005, a nationwide mobile computer support service, positioned as the trusted advisor for the consumer and SME markets, offering a fast, friendly and efficient service at a customer’s home or office to help consumers navigate the increasing complexity of the technological landscape.Responsibilities:• Executive Business Leadership & Strategy• Recruitment, Training, & People Management• Sales and Marketing• Stakeholder engagement to create strategic alliances• Business Process & Systems Development• Customer Success & Service Management - to achieve consistently high NPSKey Achievements:• Established a profitable business as leading recognised brand nationwide, with over 80,000 customers, employing 44 mobile technicians across all the main centres, completing 500+ jobs per week and generating revenues exceeding NZ$ 6.7M p/a• Built key strategic alliances with various external corporate telecom partners forming collaborative partnership relationships• Created a unique training program to transform technical specialists into exceptional customer service representatives• Navigated the different stages of a fast-growing business, including organisational changes, implementing a high-performance management structure, developing new capability and systems• Entered new territories to expand customer base in key locations around New Zealand• Became the first *mobile* Authorised Apple Reseller in New Zealand• Launched a successful subscription based service, generating ongoing recurring revenues• Prepared and packaged the business for sale, successfully gaining multiple offers for purchase

As a freelance consultant, I managed a diverse range of IT projects for UK SME business clients, specialising in e-Commerce, FileMaker Pro and Apple Macintosh system deployments. I developed personable working relationships with my clients to provide ongoing servicing, user support and training.My regular clients included;• The Naval & Military Press in partnership with The Imperial War Museum• The Guild of Master Craftsmen• Bridgewater Book Company & Ivy Press• Oily Cart Theatre Company• The English Wine Centre• British Holistic Medical Association• The Everyman Theatre• Oak Tree Press• Mind Field Seminars• Wycroft VineyardSome key achievements include;• Setting a dedicated web server cluster hosting suite in East Sussex• Project managing the creation of one of the first pay-per-view websites to access public records, which was later sold to a global genealogy enterprise• Created several integrated FileMaker Pro eCommerce solutions for clients across the UK entering in to online sales• Assisted companies with the transition to digital workflow / data management

Fixed term contract to assist with the installation of a new LAN Ethernet network setup of the 100+ seat office and the connection setup to the corporate WAN via the Frame Relay Network.

I was part of the executive team that formed a new Authorised Apple Reseller with a showroom based in Lewes, East Sussex. The business was heavily involved with the successful launch of original (bondi blue) iMac in 1998 - by providing a very popular highly personalised on-site customer installation service.