Matthew Ceja Email & Phone Number

Corona, California, United States

• Provide appropriate Tier 1 support (on-site and remotely) to all company end-users for hardware, software, printing, and applications.
• Answer incoming tickets via phone, email, or chat regarding technical inquiries and general user concerns.
• Document, track, monitor, and escalate tickets to ensure a timely resolution.
• Maintain basic inventory level control, emphasizing cleanliness, and organization of the storage area.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Create/decommission staff of their equipment and accounts in a timely manner.

Fontana, California, United States

• Providing at home, onsite and over the phone technical support and guidance, assisting with desktopsetup and maintenance activities, I successfully:
• Disassemble and repair desktop systems, changing and adding hardware components includingmemory, graphics and NIC cards.
• Download and install software and updates.
• Check systems for viruses and malware and install anti-virus software.
• Perform systems upgrades from Windows 7 to Windows 10 with media Microsoft tool.
• Provide ongoing systems and platform training to non-technical audiences.

Fontana, California, United States

• Provide exceptional customer service to multiple customers, improving client retention.
• Fill out inventory reports along with profit and loss reports.
• Collaborate ideas with department heads and staff that increase gross profit.
• Organize, restock, & order inventory.
• Managed multiple employees effectively that increased productivity.
• Resolve issues with clients and vendors to maintain efficient workflow.