• Created and performed test plans and cases for socially assistive robotics, covering functionality, software, and hardware. Used Android Debug Bridge, Git, and shell scripting to enable or improve testing procedures. • Proactively prepared for new features to investigate the impact of pending changes. This ensured that the purpose and scope of all changes would be understood, and that procedures for testing could be established before new features were published.• Wrote an average of 3.1 bugs a day utilizing Jira, and documented them with reproduction steps and relevant details. Tracked defects to update, escalate, close, and regress them as necessary. • Utilized Testflight to test iOS applications.

• Created, scheduled, and performed a variety of test plans and cases. Ensured that test plans were relevant, targeted, and timely. • Wrote an average of 2.6 bugs a day utilizing Devtrack, and documented them with reproduction steps and relevant details. • Assisted developers by using the company's proprietary scripting language to improve functionality and resolve network issues. • Created test schedules by communicating with other departments and coworkers during daily sprints to identify pending areas of change. This allowed for efficient coordination and the ability to effectively manage responsibilities in a fast paced work environment.

• Responsible for a project upgrading over 80 company computers to Windows 10 while also replacing outdated hardware. This allowed for greater employee productivity, improved equipment reliability, and compliance with company IT policy. • Successfully advocated for departmental documentation to be organized in a central online database, and documented solutions with relevant technical and non-technical details. This change simplified the training of new hires and ensured that information would be retained through personnel changes.• Provided helpdesk support in a fast-paced environment through the KACE ticketing system. Prioritized, tracked, and escalated issues according to departmental procedures. Closed an average of 5 tickets a day by fixing issues that impeded the work of other employees. • Worked independently to troubleshoot, install and configure a variety of programs like Microsoft Office, Solidworks, Cadence OrCad, Visual Studio, and Matlab. These updated programs allowed for employees to better perform their jobs and collaborate with different company branches. • Serviced, repaired, and maintained Dell computers and printers.• Used Macrium and Clonezilla to create and deploy Windows 10 and 7 images.• Configured network, display, and user access settings.