Matthew Clark Email & Phone Number

Swindon, United Kingdom

Sunderland, United Kingdom

• Providing specialist ARIS support and guidelines maintaining the ARIS centre of excellence
• Database Administration through regular cleansing of the ARIS database ensuring all information is relevant to current operating processes
• Method filter introduction of best practice ARIS standards
• Provision of ARIS and Visio training, with ARIS documentation
• Ensuring the alignment of ARIS with the Business Process Hierarchy
• Creation of process flows interrogating and stress testing the level 4 process

Sunderland

• Trained as a lean expert to support the business through a sustainability programme covering 5 key lenses
• Looking at the overall Process Efficiency and end to end flow removing waste and implementation of standard operating procedures
• Coaching and developing of individuals to drive continuous improvement in performance and sustainability
• Management of complex work streams as required to help support the recovery plan within a debt reduction environment
• Creation, facilitation and implementation of a development initiative for individuals
• Implementation of work allocation tool through the use of process documentation, user script definition and testing and tracking of issues and successes

Houghton Le Spring, Sunderland

• Increasing customer satisfaction and awareness through Voice of the Customer analysis and initiatives
• Looking at the overall Process Efficiency and end to end flow removing waste and implementation of standard operating procedures
• Driving continuous improvement culture through enhancement of the existing Performance Management system
• Redesign of the organisational structure and development of individuals through skill building
• Address Mind-set and Behaviour change through the implementation of bespoke initiatives created through department engagement
• Ownership of an 8 week tactical implementation plan to embed bespoke initiatives within a set timeframe

Auchterader, Perthshire Scotland

* Ensuring the delivery of five star customer service at the highest levels of hospitality * Service and knowledge of over 1000 wines from around the world* Silver service, gueridon and carving, flambé skills* Management of a team of 12 sommeliers