Matthew Clark Email & Phone Number

Swindon, United Kingdom

Sunderland, United Kingdom

• Providing specialist ARIS support and guidelines maintaining the ARIS centre of excellence• Database Administration through regular cleansing of the ARIS database ensuring all information is relevant to current operating processes• Method filter introduction of best practice ARIS standards• Provision of ARIS and Visio training, with ARIS documentation• Ensuring the alignment of ARIS with the Business Process Hierarchy• Creation of process flows interrogating and stress testing the level 4 process• Governance and maintenance of all domestic processes• Impact assessments on process changes as implemented by the business• Leading improvement initiatives through lean methodology driving performance and implementing cost saving benefits• Project Management mapping 100% of core domestic processes to ARIS standards

Sunderland

• Trained as a lean expert to support the business through a sustainability programme covering 5 key lenses • Looking at the overall Process Efficiency and end to end flow removing waste and implementation of standard operating procedures • Coaching and developing of individuals to drive continuous improvement in performance and sustainability• Management of complex work streams as required to help support the recovery plan within a debt reduction environment • Creation, facilitation and implementation of a development initiative for individuals • Implementation of work allocation tool through the use of process documentation, user script definition and testing and tracking of issues and successes• KPI design, creating trackers which provide insight into low level advisor performance to support the management team• Sustained performance management improvement through providing coaching and feedback to area stakeholders• Delivery of stakeholder packs to gain sign off on proposed processes to further enhance debt recovery initiatives

Houghton Le Spring, Sunderland

• Increasing customer satisfaction and awareness through Voice of the Customer analysis and initiatives • Looking at the overall Process Efficiency and end to end flow removing waste and implementation of standard operating procedures • Driving continuous improvement culture through enhancement of the existing Performance Management system • Redesign of the organisational structure and development of individuals through skill building • Address Mind-set and Behaviour change through the implementation of bespoke initiatives created through department engagement • Ownership of an 8 week tactical implementation plan to embed bespoke initiatives within a set timeframe • Design and delivery of training material based on lean methodology to all levels of the operation including the senior management team • Facilitating of workshops in order to engage with area staff and gain further understanding of their perception of their environment • Creation of own ‘WILO’ and supporting managers in the creation of a personal ‘WILO’ focusing on value add activities • Coaching and influencing stakeholders at all levels to engage and embed the ‘New Way of Working’ and lean methodology

Auchterader, Perthshire Scotland

* Ensuring the delivery of five star customer service at the highest levels of hospitality * Service and knowledge of over 1000 wines from around the world* Silver service, gueridon and carving, flambé skills* Management of a team of 12 sommeliers