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Transformational Business Leader | Management Consultant Specializing in Intelligent Automation, Process Optimization, and Project ManagementI am a results-driven business leader and management consultant with a proven track record of driving process improvement and business transformation in challenging markets. With expertise in analyzing inefficiencies, implementing corrective measures, and enhancing productivity and profitability, I excel in spearheading high-impact consulting services that foster growth and innovation.Key Skills:- Strategic Planning- Robotic Process Automation (RPA)- Business Analytics- Regulatory Compliance- Mentoring & Coaching- Data Analysis- Time Management- Business Process Management- Stakeholder Engagement- Process Optimization- Innovation- Cross-Functional Collaboration- Decision Making- Risk Management- Change Management- Business Development- KPIs- Team Building & Leadership- Market Research- Vendor Management- Budgeting & Forecasting- Continuous Improvement- Client Relationship Management- Process Discovery & Documentation- Productivity Enhancement- OKRs- Relationship BuildingSelected Highlights:- Identified 200 potential finance department processes for RPA automation at EY, leading to an estimated annual savings of $1M.- Launched an Intelligent Automation Center of Excellence at EY, optimizing project understanding and execution.- Built and deployed a Generative AI chatbot solution for client regulatory reporting inquiries.- Led cross-functional teams in clarifying client vision and identifying suitable processes for RPA automation.Professional Experience:- Ernst & Young (EY), Jacksonville, FL (Senior Consultant)- Capstone Technology Partners, San Francisco, CA (Business Analyst III)- Blue Prism Software Inc., New York, NY (Solutions Consultant)- Accelirate, Inc., Sunrise, FL (Senior Business Analyst)- Deutsche Bank USA, London, England (Assistant Vice President)- Convergys Corporation, Cincinnati, OH (Business Process Analyst & SharePoint Administrator)Education:Bachelor of Arts in U.S. HistoryUniversity of Colorado, Boulder, COTechnical Proficiencies:- Software & Tools: SQL, Blue Prism, SharePoint, UiPath, Microsoft Project, Microsoft Visio, Generative AI, Microsoft Office 365- Core Tech Skills: Data Analytics, Business Systems Analysis, Natural Language Processing (NLP), Artificial Intelligence, Process Mining, Large Language Models, Document Understanding, Requirements Gathering & Analysis, SDLC, RPA Implementation, Machine Learning
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Senior ConsultantEyPonte Vedra Beach, Fl, Us -
Lead Business AnalystCiti Aug 2024 - PresentNew York, New York, Us -
Senior ConsultantEy Oct 2021 - Feb 2024London, GbServed as the primary point of contact for issue resolution, fostering strong client relationships and delivering RPA value. Managed project delivery schedules and budgets, ensuring optimal margins and operational efficiency.• Held workshops to identify automation opportunities, assessing savings and ROI for digital workforce implementation. Analyzed processes for re-engineering needs, enhancing efficiency for human workers and automation readiness.• Collaborated with Subject Matter Experts to comprehend process intricacies and initiate value-added solutions. Developed resource plans and Statements of Work for potential clients, optimizing project understanding and execution.• Created project documentation for enhanced process comprehension among SMEs and developers. Generated comprehensive project status reports for senior management distribution. Mentored and trained junior staff members, fostering professional growth and skill development.• Leveraged broad knowledge in UiPath and Blue Prism platforms. Pinpointed and rectified process errors in internal EY SOW process, ensuring contract revenue optimization.
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Solutions ConsultantBlue Prism Cloud Jan 2020 - Jun 2021Facilitated automation workshops, measuring savings and ROI for digital workforce execution. Delivered SOWs for automation engagements and technical demonstrations. Engaged with SMEs to understand process intricacies and deliver RPA solutions for multiple clients.• Designed project documentation for enhanced process understanding and championed value-added solutions. Led continuous improvement projects within Blue Prism, mentoring junior employees. Earned the Blue Prism Practitioner Certification.• Favorably deployed automated processes across diverse client verticals. Steered the team in augmenting internal business processes.• Successfully implemented a centralized CoE for the Client to manage and store all Intelligent Automation documents. Developed SOPs for document creation and established a central repository for storage. Created internal RPA guidelines for effective automation creation.
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Senior Business AnalystAccelirate Inc. Dec 2018 - Jan 2020Sunrise, Florida, UsArticulating the vision and value proposition to senior level clients (process and automation transformation) specifically targeting clients with global business services.Building strong client relationships by delivering outstanding value through automation.Representing our automation practice in public forums.Addressing performance, development and deployment issues across the client(s)/portfolio(s).Delivering RPA solutions and being first point of contact in case of any configuration issues for the team.Maintain project delivery schedule alongside Project Manager/Engagement Lead..Analyze business needs and processes, providing measure of savings and ROI for replacing human tasks with bot.Mentor Junior Business Analysts by providing insight on best practices for analyzing processes fit automation. Level 1 and 2 UIPath Certified. -
Assistant Vice President, Principal Change AnalystDeutsche Bank Apr 2015 - Nov 2018Frankfurt Am Main, Hessen, DeSupport continuous improvement and end-to-end strategic change initiatives using a variety of methodologies and approaches.Identify processes that could be improved and provide the intelligence to identify and design high potential projects that can deliver these improvements. Work with subject matter experts and process managers in Finance and to process map and document the current state processes and also to identify areas of improvement for the future state.Engage with the Business Process Model Centre of Excellence to ensure the process improvements are linked to the Enterprise Process Model.Oversee the successful delivery of Global Process Group Initiatives (which may be global or local projects).Coach Finance staff to build awareness and capability in terms of process thinking and process improvement.Provide coaching and on-the-job training for junior resources.Add value in global projects as part of a team:• Clear planning and execution of improvement in a strict timeframe.• Effective analyzing of data, including root cause analysis• Preparing and supporting the delivery of process related workshops.• Project planning, governance, reporting and implementation.• Identify innovative value added solutions.• Ability to document and present key findings and recommendations for improvement.• Keep project managers and/or program manager up to date with findings and progress. -
Analyst, Business ProcessConvergys Aug 2010 - Mar 2015• Creating new processes and corresponding documentation for improved efficiency• Analyzing, updating and improving current Standard Operating Procedures for clients around the globe• Partnering with cross functional team members from HR, Technology, Operations, Client Services and Training to identify gaps in existing process• Preparing analysis on improvement initiatives including key milestones, timelines, ROI’s and anticipated customer/client value add• SharePoint Administration including creating, designing and actively managing SharePoint sites for existing and new clients• Creating SharePoint utilization reports and analyzing trends• Microsoft Access Database Administration • Implementing process initiatives and coordinating with clients on results• Conducting root causes analysis into process inefficiencies• Facilitating change management in accordance with process updates• Coordinating project tasks with team members to ensure consistency in process delivery• Reporting on documentation efficiencies and efficacy reviews
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Command Center AssociateConvergys Oct 2006 - Nov 2009• Implementing new tools and reports to improve overall staffing efficiency• Documenting best practices, job aids and how to guides for Command Center staff around new reports and tools created• Maintaining and coordinating critical client information regarding day to day business operations and serving as a client liaison to internal departments• Analyze and monitor statistical information to ensure proper call allocation and make necessary recommendations regarding labor utilization and key performance indicators• Managing labor resources for national inbound and outbound contact centers, while maintaining and exceeding client contractual service level agreements• Utilizing various platforms to analyze and manage call queues• Managing a variety of internal and external network platforms and switch packages to verify allocation settings, overflow targets and transcription campaigns• Proactively identifying routing, switch and computer system difficulties, and initiating escalation procedures as needed• Uploading and maintaining information and reporting on the Command Center and Client SharePoint sites• Problem solving, troubleshooting and coordinating all global call routing issues while supporting Tier 1 and Tier 2 escalations
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Database AnalystState Of Colorado Oct 2001 - May 2006Denver, Co, Us• Analyzing and collecting data on fatal automobile accidents in the State of Colorado• Building databases and extracting specific information pieces for the State of Colorado and hospital reporting• Reporting on impact of government and department safety programs• Managing government grant programs totaling over $500,000 annually• Producing reports and analysis on deliverables for the Federal Highway Administration and internal department employees
Matthew C. Skills
Matthew C. Education Details
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University Of Colorado BoulderHistory
Frequently Asked Questions about Matthew C.
What company does Matthew C. work for?
Matthew C. works for Ey
What is Matthew C.'s role at the current company?
Matthew C.'s current role is Senior Consultant.
What is Matthew C.'s email address?
Matthew C.'s email address is ma****@****ail.com
What schools did Matthew C. attend?
Matthew C. attended University Of Colorado Boulder.
What skills is Matthew C. known for?
Matthew C. has skills like Process Improvement, Business Process Improvement, Software Documentation, Data Analysis, Sharepoint, Business Process, Analysis, Database Administration, Document Management, Document Imaging, Document Review, Access.
Who are Matthew C.'s colleagues?
Matthew C.'s colleagues are Kathy Harvey, Phillip Alexander Hengl, Jiji L G, Bryan Sansone, Constant Kouakou, Sai Krishna Reddy, Marty Arbuckle, Pcc.
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