Working for a Market leading provider of Starlink, Satellite Communications and Content services to the Energy, Cruise, Ferry & Commercial shipping industry within the European Sales BU.Working with SalesForce, Alert, Oracle & CRM to manage customer accounts, renewals, upgrades and satellite coverage & communication, ensuring customers, guests and crew are connected to the World 24/7.From the supply and installation of Antennas to ultra fast internet, burstable bandwidth and the unique capabilities of MTN TV, MTN are the market leaders in onboard communications.Stepping up from a Sales Coordinator position to an Account Manager from October 2017.

Part of the Contract Renewals team covering the whole of EMEA although personally focusing on the Germany & Central regions. Working closely with Account Managers, Regional Sales Ops, Credit & Collections and support orders teams, I strive to offer the customer/end user the best customer satisfaction and trust. My role is to ensure that all clients’ service contracts are renewed on a timely basis by initiating, preparing and completing renewal proposals. In addition I facilitate contract changes, credit & re-bills, asset swaps, discount requests and calculations, net new business quoting through to implementation plus Premier support quoting and calculating all within departmental guidelines. I work hard to ensure I deliver and maintain accurate business forecasts through Sales Force dot Com (SFDC) and offer both my internal and external customers accurate Support Contract information so they can deliver in accordance with contractual commitments. The role is very Customer Focused. I act as first point of contact with all levels of support, field personnel and management on maintenance related questions.I provide and maintain accurate records and documentation on all transactions and contracts with the need for Business & Financial Acumen along with good planning, organisation and agility. The department is very Results Driven and I have contributed with large multi-national and high value renewals each quarter as well as to a strong team work ethic.

I was tasked with the maintenance of support contracts and management of any changes made to them and to work in direct partnership with Sales to form an Account Team to provide best possible service to customer. Daily responsibilities included liaising with Account Managers and Back Office team to ensure quick turnaround on any Amendment or New Business Quote requests, speaking with customers via e mail, phone or via customer meetings to ensure quality of service is being provided by being the frontline of support and maintaining customer focus, monitoring creation of Renewal documents, maintenance of monthly Control Reports to ensure document integrity, the booking of New Business and Renewal quotes and ensuring all Order Recognition checks were actioned so that Orders are completed. I was comfortable in understanding and working to help achieve business goals and objectives along with Audit compliance and detailed reporting and analysis.I was targeted with meeting strict Turnaround times, ensuring all control reports were cleared before month end and that all bookings meet Order Acceptance criteria. My strong performance in my Account Management Specialist role resulted in my promotion to a Sales AMS role. This has enabled me to have a more direct relationship with the customer and to work more closely with an assigned team of Account Manager’s. This also allowed me to have direct contact with accounts, proposing and presenting new solutions and managing until completion. I was hand selected by the HP TS Leadership Team to participate in the FY11/12 Talent Management Programme which I graduated from in May 2012 and was enrolled in the TS Fast Track Development Programme for FY13.

I was the Store Manager of the clothing retailer Peacocks for their Wokingham branch. This included all aspects relating to the day to day running of the store, Customer Service, Administration, Payroll & cash management and Training, Development and recruiting of staff. I had a number of challenges due to the internal promotion but I prided myself on having a smooth running and well organized office which I believed in turn improved Productivity and man hours. Keeping my Office like this allowed me more time to spend on other priorities and means paperwork can easily be found and traced when needed. During my time as Manager my store achieved a 92% Audit Compliance check as well as a 94% Health & Safety Audit report which was one of the highest in the region.