Customer Service(Manages difficult or emotional customer situations | Responds promptly to customer needs | Enjoys coming up with creative solutions to customer's needs | Solicits customer feedback to improve service | Meets commitments.)Professionalism(Reacts well under pressure | Treats others with respect and consideration regardless of their status or position | Accepts responsibility for own actions | Approaches others in a tactful manner | Follows through on commitments.)Problem Solving(Identifies and resolves problems in a timely manner | Gathers and analyzes information skillfully | Develops alternative solutions | Works well in group problem solving situations | Uses reason even when dealing with emotional matters.)Teamwork(Puts success of team above own interests | Balances team and individual responsibilities | Shows objectivity and openness to others' views | Gives and welcomes feedback | Contributes to building a positive team spirit | Able to build morale and group commitments to goals and objectives | Supports everyone's efforts to succeed.)Managing People(Includes staff in planning, decision making, facilitating and process improvement | Takes responsibility for subordinates' activities | Makes self accessible to team | Solicits and applies customer feedback (internal and external) | Continually works to improve managerial skills.)Visionary Leadership(Inspires respect and trust | Mobilizes others to fulfill the vision | Provides vision and inspiration to peers and subordinates.)Leadership(Exhibits confidence in self and others | Inspires and motivates others to perform well | Effectively influences actions and opinions of others | Accepts feedback from others | Gives appropriate recognition to others.)Cost Consciousness(Contributes to profits and revenue | Works within approved budget | Conserves organizational resources.)Ethics(Inspires the trust of others | Works with integrity and ethically | Treats people with respect)