Matthew Cordivari Email and Phone Number
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• Over 7 years of System Administration experience.• Over 11 years of IT help desk doing reactive and proactive work in a ticketing system.• Over 16 years of customer service and remote troubleshooting experience.
Etb Services, Inc
View- Website:
- etbservices.com
- Employees:
- 15
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System AdministratorEtb Services, Inc May 2018 - PresentTrappe, Pennsylvania, United States• Remote and on-site support for 40+ SMB clients in an MSP setting.• Proven track record of quality work while working from home.• Support of Microsoft 365 for all clients (Office, Teams, OneDrive, SharePoint, and any other 365 app that a client needs).• Support of Windows Server 2012, 2016, 2019, and 2022.• VM experience with Hyper-V.• Configuration and installation of end user Windows desktop/laptops, including imaging using Microsoft Deployment Toolkit.• Configuration and installation of printers (LaserJet and thermal), mobile devices, barcode scanners, and other peripherals.• Extensive MDM experience with Hexnode MDM using primarily iOS devices.• Apple Business/School Manager experience.• Physical repair of desktops, laptops, printers, and more.• VOIP administration and troubleshooting with Polycom phones.• Troubleshooting and maintenance of Dell SonicWall and switches, Ubiquity WiFi (home and enterprise), and LTE modems for failover.• Support of a wide range of software including tax software (QB, Sage, UltraTax), CRMs, POS, CCTV, and more.• Backup solutions Quest Rapid Recovery, Carbonite.• Enterprise threat protection experience with Webroot, Symantec, and Huntress.• Dropsuite experience for email backups.• Proofpoint experience for email security.• RMM experience with Kaseya VSA.• CRM experience with ConnectWise PSA.
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System AdministratorThe Breaker Group, Inc. 2017 - 2018Mount Holly, New Jersey, United States• Remote and on-site support for multiple clients, including government and medical, in an MSP setting.• Support of Windows Server 2003, 2008, and 2012, as well as HyperV.• Exchange 2010 management for company email and client hosting.• Backup solutions Altaro, Veeam, Barracuda.• Some experience with WAN/LAN including FortiNet, Brocade, Extreme.• Some VOIP experience with Shortel/Mytel including Shortel Director.• Enterprise threat protection experience with Sophos and Symantec.• CRM experience with Tigerpaw.• Remote access experience with ScreenConnect, LogMeIn, TeamViewer, UltraVNC. -
Manager Of Technical SupportVilla Join The Movement 2015 - 2017Philadelphia, Pennsylvania, United States• Responsible for managing all tiers of IT Support.• First point of contact and project manager for all infrastructure projects.• Coordinate the opening of all new retail stores from ordering services to inside wiring to hardware and network setup/testing.• Maintaining vendor relations such as telco, broadband, and server hosting.• Hardware procurement for the entire company.• Start to finish conversion from a Citrix environment to Office 365. -
It Support SpecialistVilla Join The Movement 2013 - 2015Philadelphia, Pennsylvania, United States• Technical support via phone and email of a retail organization including the corporate HQ, distribution center, ecommerce website, and over 130 stores.• Assist in routine maintenance and troubleshooting of multiple Windows servers.• Hardware overhaul for companywide systems including Point of Sale and Warehouse Management.• Mobile Device Management with the Cisco Meraki Platform.• Work closely with vendors for maintenance and installation of in store content delivery systems, telco, security systems, CCTV, broadband services, and more.
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Customer Service Representative/Web Support SpecialistMedimedia Usa 2012 - 2013Yardley, Pa• Provide help desk support to medical professionals for various pharmaceutical drug manufacturer websites.• Responsible for handling a high volume of inbound calls from consumers and medical professionals on over 20 different programs while ensuring accuracy in documentation and maintaining excellent customer service. -
Customer Service Representative/Operations SupervisorSykes Enterprises, Inc. 2007 - 2011Langhorne, Pennsylvania, United StatesOperations Supervisor (2010 to 2011)• Supervised a staff of 14 IT specialists on an inbound computer help desk program in the medical device industry.• Worked with end users to install and troubleshoot proprietary Windows/Mac medical data logging software.Customer Service Representative (2007 to 2010)• Responsible for handling a high volume of inbound calls focusing mainly on troubleshooting medical devices used by medical professionals and patients. -
ProjectionistAmc Theatres 2002 - 2007Philadelphia, Pennsylvania, United States• Operated and repaired 35mm and digital movie projectors, lighting, and sound equipment. • Responsible for preparing and running 14 projectors multiple times per shift in a timely manner according to a predetermined schedule. • Other primary duties included building film reels delivered by studios in compliance with industry standards, and screening movies to ensure they meet those standards.
Matthew Cordivari Skills
Matthew Cordivari Education Details
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3.97/4.0 -
Archbishop Ryan High SchoolHigh School Diploma
Frequently Asked Questions about Matthew Cordivari
What company does Matthew Cordivari work for?
Matthew Cordivari works for Etb Services, Inc
What is Matthew Cordivari's role at the current company?
Matthew Cordivari's current role is System Administrator at ETB Services, Inc..
What is Matthew Cordivari's email address?
Matthew Cordivari's email address is mc****@****zon.net
What is Matthew Cordivari's direct phone number?
Matthew Cordivari's direct phone number is +186225*****
What schools did Matthew Cordivari attend?
Matthew Cordivari attended Lincoln Tech, Archbishop Ryan High School.
What are some of Matthew Cordivari's interests?
Matthew Cordivari has interest in Science And Technology.
What skills is Matthew Cordivari known for?
Matthew Cordivari has skills like Windows, Computer Hardware, Computer Building, Computer Repair, Microsoft Office, Meraki, Mobile Device Management, Citrix, Cisco Routers, Microsoft Exchange, Windows Server, Windows 7.
Who are Matthew Cordivari's colleagues?
Matthew Cordivari's colleagues are Gilm Cortes Castiblanco, Larbi Smail, Andy Plum, Mario Duarte, Bilal Hilal, Lunita Escobar, Edwin Novoa/1.
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