Matthew C Griffin

Matthew C Griffin Email and Phone Number

Director of Customer Success | Driving Growth, Retention & Client Satisfaction | Empowering Teams for Exceptional Results @ Wise Systems, Inc.
boston, massachusetts, united states
Matthew C Griffin's Location
Lowell, Massachusetts, United States, United States
Matthew C Griffin's Contact Details
About Matthew C Griffin

At Wise Systems, Inc., leadership in customer success is more than a role—it's a commitment to excellence. Our team has achieved a stellar 95% customer retention rate, a testament to the effective engagement strategies and scalable support processes we've built together. The result has been a remarkable 50% increase in upsell opportunities, directly contributing to Wise Systems' growth.My expertise in fostering strong customer relationships through strategic initiatives has driven a 30% revenue growth in key accounts. By prioritizing customer feedback alongside the Product Management team, we've enhanced client satisfaction and solidified partnership agreements. Joining forces with clients, we align our objectives to ensure mutual success and advocacy.

Matthew C Griffin's Current Company Details
Wise Systems, Inc.

Wise Systems, Inc.

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Director of Customer Success | Driving Growth, Retention & Client Satisfaction | Empowering Teams for Exceptional Results
boston, massachusetts, united states
Website:
wisesystems.com
Employees:
64
Matthew C Griffin Work Experience Details
  • Wise Systems, Inc.
    Director Of Customer Success
    Wise Systems, Inc. Feb 2024 - Present
    Lowell, Massachusetts, United States
    Led a team of Customer Success Managers, achieving 95% customer retention rateImplemented customer engagement strategies resulting in 50% increase in upsell opportunitiesEstablished scalable processes for onboarding and support, reducing churn
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  • Wise Systems, Inc.
    Strategic Account Manager / Cs Team Lead
    Wise Systems, Inc. Mar 2023 - Feb 2024
    United States
    Drove the implementation of a customer health scoring system, resulting in improved early warning indicators for at-risk customersCollaborated with Product Management to prioritize feature requests based on customer feedback
    View
  • Wise Systems, Inc.
    Strategic Account Manager
    Wise Systems, Inc. Jun 2022 - Mar 2023
    Cambridge, Massachusetts, United States
    Managed a portfolio of key accounts, driving 30% revenue growth through strategic initiativesLed contract negotiations resulting in 25% increase in contract value and strengthened partnership agreementsDeveloped and executed account plans aligned with client objectives, resulting in enhanced client satisfaction scores and retention rates
    View
  • Pcf
    Director Of Final Mile Planning And Optimization
    Pcf Dec 2019 - May 2022
    Chelmsford, Massachusetts
    Reduced operating costs by 15% through strategic leadership focused on operational efficiencies and financial health. • Manage team of 5 CSM specialists serving internal and external software users• Created robust reporting tools to inform decision making• Collaborate with Product Management team to propose, test, and implement 20 software solution enhancements• Improved issue response and resolution time by 30%
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  • Pcf - Publishers Circulation Fulfillment
    Director Of Business Development
    Pcf - Publishers Circulation Fulfillment May 2017 - Dec 2019
    North Billerica, Massachusetts
    Boosted market awareness of SaaS solution through participating in 50 industry trade shows and conferences. • Produced captivating software demonstrations for over 20 C-suite members and stakeholders through following up on leads from conferences• Outperformed established sales goals by 30%• Boosted revenue by 70% within challenging market environment
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  • Pcf
    Account Manager - Technology Solutions
    Pcf Jan 2015 - May 2017
    North Billerica, Massachusetts, United States
    Collaborated with 25 individuals across 5 departments to drive end-to-end implementation of Dart software solution development project. • Acquired and retained a portfolio of 5 high-profile SaaS clients through delivering overarching system implementation, technology support, and engaging training programs• Exceeded client needs and nurtured long-term relationships with SAAS accounts through assessing needs of 5 large enterprise accounts• Planned and organized an engaging training program to guide 20 operational groups on functionality and optimal utilization of delivery software
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  • Pcf
    Logistics Division Supervisor
    Pcf May 2008 - Jan 2015
    North Billerica, Massachusetts, United States
    Spearheaded the management of logistics division while collaborating with cross-functional teams. • Achieved 33% reduction in ticket resolution time. Cultivated positive rapport with key stakeholders through identifying and addressing individual needs• Delivered $2M annual cost savings through the design and execution of innovative delivery route restructuring and optimization plan
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  • Precise Dental Services
    Laboratory Manager
    Precise Dental Services Jan 1998 - May 2008
    Wakefield, Massachusetts, United States
    Managed lab services including prosthetic fabrication and delivery

Matthew C Griffin Skills

Process Improvement Logistics Access Management Microsoft Office Operations Management Budgets Project Management Data Analysis Team Management Arcgis Routesmart Testing Innovative Thinking Budget Management Report Building Html Business Intelligence Databases Time Management Sales Sales Presentations Business Development

Matthew C Griffin Education Details

Frequently Asked Questions about Matthew C Griffin

What company does Matthew C Griffin work for?

Matthew C Griffin works for Wise Systems, Inc.

What is Matthew C Griffin's role at the current company?

Matthew C Griffin's current role is Director of Customer Success | Driving Growth, Retention & Client Satisfaction | Empowering Teams for Exceptional Results.

What is Matthew C Griffin's email address?

Matthew C Griffin's email address is ma****@****orp.com

What is Matthew C Griffin's direct phone number?

Matthew C Griffin's direct phone number is +141082*****

What schools did Matthew C Griffin attend?

Matthew C Griffin attended Northern Essex Community College, Boston College High School.

What are some of Matthew C Griffin's interests?

Matthew C Griffin has interest in Football, Exercise, Home Improvement, Reading, Sports, Home Decoration, Watching Sports, Cooking, Gardening, Cruises.

What skills is Matthew C Griffin known for?

Matthew C Griffin has skills like Process Improvement, Logistics, Access, Management, Microsoft Office, Operations Management, Budgets, Project Management, Data Analysis, Team Management, Arcgis, Routesmart.

Who are Matthew C Griffin's colleagues?

Matthew C Griffin's colleagues are Faseeha Batool, Patkan Yau, Behrouz Babaki, Sam Safavi, Nida Waheed, Frederic Can, Sabahat Usman.

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