I am a graduate of Price College of business at University of Oklahoma that studied Healthcare Business with a minor in Leadership with experience in sales, people relations, team leadership, project management, and consulting. Ready to develop new skills and grow knowledge by gaining practical experience. I am quick learner who is familiar with people and possess exceptional leadership skills.Connect at matthewdcramer@outlook.com
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EducatorLululemonChicago, Il, Us -
Guest Education LeadLululemon Aug 2023 - Apr 2024Vancouver, Bc, CaProvide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor. Bringing guest experience framework to life, while leading from the floor to establish an exceptional, inclusive guest experience and driving sales. -
EducatorLululemon Nov 2020 - Feb 2024Vancouver, Bc, Ca- Attained the lead mentor in charge of training new employees of daily business processes - Provided technical product education to customers to fulfill their specific needs - Facilitated world-class levels of customer service and provided solutions to customer issues- Performed weekly merchandise updates to maximize product initiatives- Provided feedback to top managers in regard to areas of improvement -
Key LeaderLululemon Apr 2022 - Aug 2022Vancouver, Bc, Ca- Directed a team of 80 employees by coaching and developing to maintain high levels of customer satisfaction - Managed daily cash deposits exceeding more than $10,000- Fulfilled weekly sales goals of over $200,000 - Planned and hosted voluntary community fitness events for the team surrounding the community- Maintained exceptional levels of KPI’s such as NPS, UPT, and customer conversion - Formed relationships with local ambassadors, hosted monthly sessions for them to experience and learn about new products, and provide community updates -
Internal Sales InternTrace3 May 2023 - Aug 2023Irvine, California, UsGenerated new and repeat sales within the Strategic Accounts department by providing product and technical information in a timely manner. Increased sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items. Additionally, identified trends in customer satisfaction or dissatisfaction and educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. -
Crossfit InstructorCrossfit Flower Mound Aug 2018 - Aug 2021- Conducted training sessions for adult participants, providing instruction on the day's lesson, selecting weights, monitoring performance, and coaching on form to avoid injury.- Managed class schedules, programming, and nutritional needs for over 350 active customers - Coached and developed training for sports teams and homeschool classes with 40+ members.- Increased membership by evangelizing the benefits of CrossFit training and conducting introductory conversations bringing in around 1 million dollars a year. -
LifeguardJeff Ellis Management, Llc May 2017 - Sep 2017Orlando, Florida, Us
Matthew Cramer Education Details
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University Of OklahomaGeneral -
Flower Mound High SchoolHigh School Diploma
Frequently Asked Questions about Matthew Cramer
What company does Matthew Cramer work for?
Matthew Cramer works for Lululemon
What is Matthew Cramer's role at the current company?
Matthew Cramer's current role is Educator.
What schools did Matthew Cramer attend?
Matthew Cramer attended University Of Oklahoma, Flower Mound High School.
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