Provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor. Bringing guest experience framework to life, while leading from the floor to establish an exceptional, inclusive guest experience and driving sales.

- Attained the lead mentor in charge of training new employees of daily business processes - Provided technical product education to customers to fulfill their specific needs - Facilitated world-class levels of customer service and provided solutions to customer issues- Performed weekly merchandise updates to maximize product initiatives- Provided feedback to top managers in regard to areas of improvement

- Directed a team of 80 employees by coaching and developing to maintain high levels of customer satisfaction - Managed daily cash deposits exceeding more than $10,000- Fulfilled weekly sales goals of over $200,000 - Planned and hosted voluntary community fitness events for the team surrounding the community- Maintained exceptional levels of KPI’s such as NPS, UPT, and customer conversion - Formed relationships with local ambassadors, hosted monthly sessions for them to experience and learn about new products, and provide community updates

Generated new and repeat sales within the Strategic Accounts department by providing product and technical information in a timely manner. Increased sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items. Additionally, identified trends in customer satisfaction or dissatisfaction and educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.

- Conducted training sessions for adult participants, providing instruction on the day's lesson, selecting weights, monitoring performance, and coaching on form to avoid injury.- Managed class schedules, programming, and nutritional needs for over 350 active customers - Coached and developed training for sports teams and homeschool classes with 40+ members.- Increased membership by evangelizing the benefits of CrossFit training and conducting introductory conversations bringing in around 1 million dollars a year.