• Interacted with internal customers to understand business needs and translate into requirements and project scope. • Collaborated with stakeholders to define project objectives and criteria. • Performed gap analysis to identify areas of improvement. • Improved business direction by prioritizing customers and implementing changes based on collected feedback. • Conducted interviews with key business users to collect information on business processes and user requirements. • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement. • Generated business intelligence reports to inform strategic decision-making. • Executed analysis of risks and identified risk mitigation strategies. • Surveyed clients to ascertain requirements and expectations for product. • Drafted reports on company financial metrics to assess successes and account for deficiencies. • Analyzed open orders, backlog, and sales data to provide sales team with insights. • Collaborated with stakeholders to identify business needs and data sources. • Analyzed data to identify root causes of problems and recommend corrective actions. • Developed customized reports, summarizing and presenting data in visually appealing format. • Generated ad-hoc reports to evaluate specific business requirements. • Provided technical support for troubleshooting analytics and reporting issues. • Created dashboards to monitor and track key performance indicators. • Implemented business intelligence solutions to increase operational efficiency.

Work closely with different teams (product management, sales) to provide updated content that will be shared across e-Commerce platform.

• Supervised operations staff and kept employees compliant with company policies and procedures. • Developed systems and procedures to improve operational quality and team efficiency. • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services. • Led hiring, onboarding and training of new hires to fulfill business requirements. • Developed and maintained relationships with external vendors and suppliers. • Analyzed and reported on key performance metrics to senior management.

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company’s policies and applicable laws.

• Managed inventory control, cash control, and store opening and closing procedures. • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. • Completed point of sale opening and closing procedures. • Rotated merchandise and displays to feature new products and promotions. • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. • Assisted with hiring, training and mentoring new staff members. • Approved regular payroll submissions for employees. • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

• Supervised day-to-day operations to meet performance, quality and service expectations. • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. • Helped with planning schedules and delegating assignments to meet coverage and service demands. • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

• Trained and mentored new employees to maximize team performance. • Kept employees operating productively and working on task to meet business and customer needs. • Supervised employees and oversaw quality compliance with company standards for food and services. • Worked closely with team members to schedule breaks and shifts to meet state regulations. • Coached crew members to optimize performance and motivate toward more efficient work. • Excelled in every store position and regularly backed up front-line staff. • Tracked receipts, employee hours, and inventory movements.

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction. • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms. • Educated clients on new products or services to increase customer engagement with brand. • Facilitated client satisfaction and renewed customer relations to drive growth. • Coordinated with internal teams to facilitate prompt delivery of client projects. • Monitored and analyzed customer feedback to identify opportunities for improvement.

• Completed precise measurements using special tools. • Inspected incoming and outgoing materials for accuracy and quality. • Inspected quality of products, taking note of functionality, appearance and other specifications. • Performed visual inspections and non-destructive tests where appropriate. • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems. • Identified and documented quality discrepancies for management to develop resolutions