Matthew Creswick Email & Phone Number

Work directly with Merck managers in handling all agreement aspects for Advisory Board and Expert Input Forum.Duties and Responsibilities:Drafting and sending out agreements to experts who will being attending an Advisory Board or Expert Input Forum.48 hour turnaround or follow-up for contracts and invitations.Manages all client and expert email and phone communications in a timely and proactive mannerEnsure activity completion from beginning to end.Liaise with Merck… Show more Work directly with Merck managers in handling all agreement aspects for Advisory Board and Expert Input Forum.Duties and Responsibilities:Drafting and sending out agreements to experts who will being attending an Advisory Board or Expert Input Forum.48 hour turnaround or follow-up for contracts and invitations.Manages all client and expert email and phone communications in a timely and proactive mannerEnsure activity completion from beginning to end.Liaise with Merck Legal for expert agreements as required.Interviews client and other stakeholders to determine all project requirements.Serves as subject matter expert for all assigned development roles and project related initiatives.Develops and maintains positive working relationships with internal and external partners.Attends conferences and other business-related functions in order to promote the image andobjectives of the organization.Systems oversight for Compliance, required document and reporting. Current systems are: Team Site, Axentis, COSMOS, Microsoft Excel and iMED. Show less

Program "expert" and resource for the program or department representatives and management; supports the handling of customer inquiries about products or services, in support of Telerx and Merck goals.Duties and Responsibilities:Serve as a program expert in order to resolve escalated calls; provides additional phone coverage based upon call volume.Work with all levels of Merck managers and employees to provide human resources and SAP guidance. Completed organizational… Show more Program "expert" and resource for the program or department representatives and management; supports the handling of customer inquiries about products or services, in support of Telerx and Merck goals.Duties and Responsibilities:Serve as a program expert in order to resolve escalated calls; provides additional phone coverage based upon call volume.Work with all levels of Merck managers and employees to provide human resources and SAP guidance. Completed organizational management forms in SAP for all level managers and executives. Work directly with Merck clients to resolve program issues.Answer questions and recommend corrective resolution to address customer complaints.Monitor productivity of customer service representatives and generate reports.Assist in call volume management which may include adjusting schedules, monitoring calls, and help monitor tasks to ensure that service levels, abandon rate and talk/wrap time meets program goals.Monitor calls to observe employee conversations, technical accuracy, and conformity to Merck HR policies.Mentor staff to maximize performance and potential.Develop and conduct training to ensure that all Customer Service Representatives become certified to handle calls.Compile work volume statistics and may keep record of customer service requests and complaints.Assist Management with interviewing and training employees; planning, assigning, and directing work; addressing complaints and resolving problems. Show less

Assist Merck employees with all aspects of human resources in a call center environment. Customers calling the HR Service Center may include employees, retirees, surviving spouses, HR Business Partners, and managers. Inquiries may include, but are not limited to payroll, new hire orientation, benefits, policies, procedures, and questions of a general HR nature.Telerx Associate of the Quarter, 4th quarter 2009 Duties and Responsibilities:Worked with employee's payroll… Show more Assist Merck employees with all aspects of human resources in a call center environment. Customers calling the HR Service Center may include employees, retirees, surviving spouses, HR Business Partners, and managers. Inquiries may include, but are not limited to payroll, new hire orientation, benefits, policies, procedures, and questions of a general HR nature.Telerx Associate of the Quarter, 4th quarter 2009 Duties and Responsibilities:Worked with employee's payroll, time and labor, deductions, taxes and W-2's.Worked with retirement and pension for active and retired personnel.Helped assist employees with Comet/SAP transactions.Helped train new hire's with HR applications, and SAP applications. Met or exceeded daily metrics.Resolved customer issues via phone, employee self service, or email.Proficient with Microsoft Office, SAP/Comet, PeopleDIRECT, and MercuryJoy of Monitoring CertifiedTHE PLATINUM DIRECTORY Show less

Responsible to cold call various businesses in the area to sell advertisements. This involved developing communications with businesses to effectively sell the ideas of advertising with The Platinum Directory.Duties and Responsibilities:Completed cold calls to various businesses in the area selling advertisements.Created leads for business executives by exhibiting excellent phone skills and good understanding of the product.Responsible for setting up different appointments to… Show more Responsible to cold call various businesses in the area to sell advertisements. This involved developing communications with businesses to effectively sell the ideas of advertising with The Platinum Directory.Duties and Responsibilities:Completed cold calls to various businesses in the area selling advertisements.Created leads for business executives by exhibiting excellent phone skills and good understanding of the product.Responsible for setting up different appointments to businesses so management could sell advertisements. Show less

Bachelor Degree, Business; Marketing And Management Option

Bachelors, Business – With Marketing And Management Option