Matthew Brooks Email & Phone Number

Myrtle Beach, South Carolina, United States

As the Chief Zoning Compliance Officer for the City of Myrtle Beach, I lead a dedicated team within the Zoning Division, ensuring our city’s growth and development align with both local ordinances and broader economic goals. My role bridges the gap between city regulations and the community’s evolving needs, guiding developers, business owners, and property owners through complex zoning codes and permitting processes.Key Responsibilities:-Team Leadership & Management: Direct and allocate tasks for a high-performing zoning team, prioritizing key projects across the city to ensure efficiency and compliance.-Stakeholder Collaboration: Act as a liaison between the city and its residents, developers, and business community, providing clear guidance on zoning regulations and contributing to the City’s economic and aesthetic development.-Planning & Ordinance Evaluation: Partner with the City’s Planning Division to review and refine ordinances, offering insights that balance regulatory compliance with economic growth opportunities.-Code Enforcement & Legal Representation: Oversee the review of development plans to ensure zoning compliance, issue court summons for violations, and represent the city in criminal court proceedings.-Public Presentations & Reporting: Prepare and deliver detailed presentations to various boards, committees, and City Council, ensuring transparency and informed decision-making.-Nuisance Property Management: Investigate and manage cases related to nuisance properties, ensuring the safety and wellbeing of the community.-Process Improvement & Training: Lead the adoption of new technologies and processes to enhance efficiency, while developing training programs to onboard new employees effectively.In my role, I ensure that Myrtle Beach’s zoning codes, which form the economic blueprint of the city, are implemented effectively and contribute positively to the city’s growth and quality of life.

Myrtle Beach, South Carolina, United States

In my role as a Zoning Compliance Officer, I was instrumental in guiding developers, business owners, and property owners through the complexities of zoning codes, with a strong focus on the City’s commercial sign regulations. My work was essential in ensuring that new developments and business expansions adhered to city ordinances while fostering economic growth and community development.Key Responsibilities:-Stakeholder Support & Guidance: Assisted developers, business owners, and residents with zoning code inquiries, permitting processes, and feedback from the Community Appearance Board, ensuring clarity and compliance.-Commercial Signage Expertise: Specialized in commercial sign regulations, collaborating with business owners and sign companies to secure permits that met both city codes and the promotional needs of businesses.-Ordinance Evaluation & Feedback: Worked closely with the Planning Division to review and assess city ordinances, providing valuable insights on how regulations could be improved to support economic development.-Code Enforcement & Legal Procedures: Reviewed development plans to ensure compliance with zoning codes, issued court summons for violations, and represented the city in criminal court proceedings.-Public Presentations & Reporting: Prepared and presented reports to various boards, committees, and City Council, contributing to informed decision-making.-Nuisance Property Management: Investigated, documented, and managed cases related to nuisance properties, playing a key role in maintaining the community’s quality of life.

Myrtle Beach, South Carolina Area

Before transitioning to the Zoning Division, I served as a Business License Specialist for the City of Myrtle Beach, where I played a key role in managing the city’s business licensing process. My responsibilities ensured that businesses operated legally and contributed appropriately to the city’s revenue base.Key Responsibilities:-Application Processing & Review: Handled the processing of thousands of business license applications annually, both new and renewals, ensuring that each application was accurately reviewed and matched the corresponding business activity.-Fee Calculation & Compliance: Calculated license fees based on reported gross income using a detailed fee structure similar to a tax table, with rates tailored to different types of businesses.-Business Audits & Investigations: Conducted audits of business license applications and investigated businesses operating without a license, ensuring compliance with city regulations.-Client Communication & Support: Maintained a high level of communication with business owners, guiding new businesses through the application and approval process with professionalism and clarity.-High-Volume Renewal Management: Managed the annual renewal process for over 9,000 business licenses, ensuring timely and accurate fee assessments and renewals.

Conway, Sc

As a top-performing Sales Associate in a high-volume call center at Horry Telephone Cooperative, I consistently ranked in the top 5% of sales associates. My role involved driving sales and retention efforts for a wide range of telecommunications services, including landline telephone, cable TV, cellular service as an authorized AT&T dealer, and high-speed internet.Key Achievements & Responsibilities:-Sales Excellence: Consistently achieved and exceeded sales goals, excelling in both new customer acquisition and retention of existing customers looking to end service.-Product Upselling: Expertly upsold premium cable packages, DVR services, and additional features like HBO, Showtime, and Starz, maximizing customer satisfaction and revenue.-Customer Retention & Support: Played a critical role in retaining customers by addressing their concerns and providing solutions, including light technical support to minimize transfers and reduce the burden on the tech support team.-High-Volume Call Management: Managed a fast-paced call center environment, efficiently handling continuous inbound calls and maintaining a high level of service quality.-Process Improvement Collaboration: Partnered with the IT Department to develop and implement a Service Order System, streamlining the process of taking customer orders and scheduling service technicians for installations and repairs.

Myrtle Beach, South Carolina Area

As the Owner and Creative Director of my own freelance business, I provided graphic design and website design services to local small businesses, successfully building a profitable venture from the ground up. My role encompassed every aspect of the business, from creative work to client management and marketing.Key Achievements & Responsibilities:-Business Development & Sales: Developed and executed business-to-business sales strategies, including cold calls and door-to-door outreach, to build a solid client base. Leveraged networking opportunities at social events to grow my business.-Creative Design & Technical Expertise: Self-taught in graphic design and website design software, I delivered high-quality, customized designs that met the unique needs of each client.-Financial & Operational Management: Managed all aspects of budgeting and financial planning, ensuring profitability and sustainable growth.-Marketing & Client Growth: Applied strong marketing skills and online advertising strategies, achieving a consistent 10% sales growth year over year while maintaining a positive reputation with clients.

Conway, Sc

In my role as Assistant Head Teller at a locally owned bank, I demonstrated strong leadership, customer service, and operational skills. I handled all the responsibilities of a bank teller while also stepping into the head teller role when needed, ensuring smooth operations and a positive customer experience.Key Achievements & Responsibilities:-Customer Relationship Building: Developed and maintained strong relationships with both commercial and personal banking customers, becoming a trusted point of contact for their financial needs.-Operational Excellence: Consistently maintained a balanced cash drawer with minimal write-offs, demonstrating a high level of accuracy and accountability.-Leadership & Support: Provided leadership and support to the teller line, resolving conflicts, improving processes, and ensuring compliance with key operational standards.-Sales & Customer Service: Delivered exceptional customer service while identifying opportunities to cross-sell banking products and services, contributing to the bank’s growth and customer satisfaction.