Matthew Cameron Email & Phone Number

Denver, CO, US

Chicago, IL, US

Managing software delivery and leading daily operations and project planning for an engineering team of 7+ at a startup of < 30 people.

Boulder, Colorado, US

• Led IT's 2 hybrid Scrum teams of 15+ and shaped technical project management process through the early stages of a DevOps transformation at Colorado's 4th largest credit union.
• Led team of full-stack developers and architects through successful build and operations of a cloud-based internal developer platform, using Docker, Kubernetes and Terraform to automate and orchestrate the full.
• Re-built IT disaster recovery processes for infrastructure and led program to define technical gaps and create a roadmap to deliver on the organization's broader Business Continuity Plan (BCP) and Business Impact.
• Managed custom software integration of UKG (HR solution) and Freshservice (ITSM solution) with a Microsoft Power App designed and built by external contractors, to create an automated operational system that now runs.
• Designed intake template to migrate user access control of key systems from business units to IT teams.
• Advised and coached leadership on agile methodologies, organizational design, data-led business analysis, and servant leadership.

Ypsilanti, Michigan, US

• Guided managers and teams across industries from tech and science to sports, politics, and media on applying agile and lean methodologies and non-hierarchical servant leadership.
• Advised on technical staffing and organizational design for $240M+ NASA proposal by a $6BN global science R&D organization.
• Won NCAA D1 national championship with Dartmouth College as postseason adviser.
• Doubled voter contacts for 2018 Democratic Party nominee in Maryland's 1st Congressional District by moving field operations to the Scrum framework.
• Coached astronomy PhD student through thesis delivery and NASA manager through 3 successful $5M+ scientific missions.

Hanover, NH, US

• Managed founding and launch of 5th-ever NCAA D1 rugby program and Dartmouth's 39th varsity sport, to win 2 Ivy League titles, reach a national Final Four, and earn a national "Top 10" ranking within a year.
• Led daily operations adapting software's Scrum framework for sports management. Managed $180K+ ops budget. Led NCAA program compliance and institutional reporting.
• Developed original software to create a custom data reporting and performance analysis platform using the Sportscode programming language. Designed team and individual KPI's and IDP's for 40+ student-athletes.
• Led recruiting strategy, using data analysis, process-mapping and Kanban tracking to manage 40+ prospects, securing 4+ top-level recruits each year including 5 national team players. Built walk-on recruiting pipeline.

Boston, MA, US

• Serving as a Scrum Product Owner, designed and supported operational software for Wayfair's sales and service department, working with 2 full-stack development teams from diverse international backgrounds.
• Led automation of live dashboards and data visualizations, based on original SQL scripting written to define Specialized Customer Service’s 3 KPI’s and decide performance bonuses for 100+ FTE’s.
• Re-designed customer-facing inbound IVR phone system handling 10K+ sales and service calls per day and automated routing to reduce wait times and manual steps for repeat customers.
• Led emergency response teams for 3+ critical customer service software problems per month.

Boston, MA, US

• Managed Wayfair's first team of specialists owning big-ticket customer service issues from cradle to grave.
• Grew experimental team from 13 to 40 employees operating across 3 sites handling $30M+ per year in assets with a $1M+ labor budget. Managed 7-15 direct reports at once.
• Hired 40+ FTE’s and standardized process, metrics, and performance evaluations impacting 100+ FTE’s across 5 Specialized Customer Service teams.
• Designed original SQL reporting scripts and new team metrics. Re-negotiated bonus plan with department leadership and changed key bonus metric to give employees real time performance feedback, replacing old metric with.
• Wrote requirements for operational software and led user testing.

Boston, MA, US

• Founded Wayfair's first specialized service team and grew it from 6 to 13 FTE's serving as Team Lead. Won company award for critical thinking.
• Designed team processes and data reporting. Managed daily relationships with 7 new vendors.
• Led agile user testing for operations software in development.

Boston, MA, US

• Resolved 20+ inbound sales and service calls per day for 250+ different product websites, specializing in large furniture with in-home delivery service
• Posted top close rate in department (40%+ vs. department average of 34%)

Waltham, MA, US

• Led college rugby club from regional D4 development league to national D2 playoffs.
• Developed official concussion management policy in partnership with Athletics Department, university administration, and student health services
• Served on Board of Directors for new collegiate conference (NEWCRC). Managed first All Star team. Developed first coach training program. Re-designed league structure.

• Engineered audio and video for diverse range of theater, music, art, and conference installations. Credits available upon request, including:
• Managed projects and operations for live audio company with pool of 40+ engineers, coordinating up to 5 events per weekend across the Boston area (2009).
• Led audio engineering for 900-seat primary concert hall at Bard College's Summerscape festival (2009) after serving as 2nd Audio Engineer in 200-seat LUMA theater (2006).
• Led audio engineering for 10-week, 80-show run of "Argonautika" directed by Tony Award winner Mary Zimmerman at 4th biggest theater company in Chicago (2006).
• Designed sound for 30+ theater productions (2001-06) including shows directed by Olivier Award winner Francesca Zambello and Obie Award winner JoAnne Akalaitis.

• Managed delivery of all digital audio for private commercial AAA radio station with $5M+ revenues with only local businesses and organizations as advertisers.
• Produced and voiced 3-5 ads per week, leading recording sessions with sponsors and outside voice artists and coaching new talent through the full audio production lifecycle.
• Engineered live on-air musical performances and in-studio concerts with audiences of 50+.
• Wrote and edited copy for ads, promos, and web content. Hosted Midday Show 10am-2pm.

Annandale-on-Hudson, NY, US

• Engineered audio and video for 10+ college events per week, from concerts, theater, and dance to lectures, readings, and screenings.
• Founded student crew of 40+ technicians and developed training materials.
• Staffed 20+ events per week across campus.

Master Of Engineering - Meng, Engineering Management

Bachelor Of Arts, Drama (Sound Design)

High School Diploma