Managing software delivery and leading daily operations and project planning for an engineering team of 7+ at a startup of < 30 people.

Led IT's 2 hybrid Scrum teams of 15+ and shaped technical project management process through the early stages of a DevOps transformation at Colorado's 4th largest credit union. • Led team of full-stack developers and architects through successful build and operations of a cloud-based internal developer platform, using Docker, Kubernetes and Terraform to automate and orchestrate the full software development lifecycle for containerized microservices-oriented applications. • Re-built IT disaster recovery processes for infrastructure and led program to define technical gaps and create a roadmap to deliver on the organization's broader Business Continuity Plan (BCP) and Business Impact Analysis (BIA), partnering with stakeholders from information security, internal audit, and legal and compliance teams.• Managed custom software integration of UKG (HR solution) and Freshservice (ITSM solution) with a Microsoft Power App designed and built by external contractors, to create an automated operational system that now runs all non-HR employee lifecycle management (hiring, promotions, terminations, etc.) at a government-audited financial institution. • Designed intake template to migrate user access control of key systems from business units to IT teams.• Advised and coached leadership on agile methodologies, organizational design, data-led business analysis, and servant leadership.

Guided managers and teams across industries from tech and science to sports, politics, and media on applying agile and lean methodologies and non-hierarchical servant leadership. • Advised on technical staffing and organizational design for $240M+ NASA proposal by a $6BN global science R&D organization. • Won NCAA D1 national championship with Dartmouth College as postseason adviser. • Doubled voter contacts for 2018 Democratic Party nominee in Maryland's 1st Congressional District by moving field operations to the Scrum framework. • Coached astronomy PhD student through thesis delivery and NASA manager through 3 successful $5M+ scientific missions.

Managed founding and launch of 5th-ever NCAA D1 rugby program and Dartmouth's 39th varsity sport, to win 2 Ivy League titles, reach a national Final Four, and earn a national "Top 10" ranking within a year.• Led daily operations adapting software's Scrum framework for sports management. Managed $180K+ ops budget. Led NCAA program compliance and institutional reporting. • Developed original software to create a custom data reporting and performance analysis platform using the Sportscode programming language. Designed team and individual KPI's and IDP's for 40+ student-athletes. • Led recruiting strategy, using data analysis, process-mapping and Kanban tracking to manage 40+ prospects, securing 4+ top-level recruits each year including 5 national team players. Built walk-on recruiting pipeline to grow roster from < 25 to 40+, send 4 players with no previous experience to national team camps, and recruit 8 of the 15 starters in Dartmouth's first national championship win in 2018.

Serving as a Scrum Product Owner, designed and supported operational software for Wayfair's sales and service department, working with 2 full-stack development teams from diverse international backgrounds. • Led automation of live dashboards and data visualizations, based on original SQL scripting written to define Specialized Customer Service’s 3 KPI’s and decide performance bonuses for 100+ FTE’s. • Re-designed customer-facing inbound IVR phone system handling 10K+ sales and service calls per day and automated routing to reduce wait times and manual steps for repeat customers. • Led emergency response teams for 3+ critical customer service software problems per month.

Managed Wayfair's first team of specialists owning big-ticket customer service issues from cradle to grave. • Grew experimental team from 13 to 40 employees operating across 3 sites handling $30M+ per year in assets with a $1M+ labor budget. Managed 7-15 direct reports at once. • Hired 40+ FTE’s and standardized process, metrics, and performance evaluations impacting 100+ FTE’s across 5 Specialized Customer Service teams. • Designed original SQL reporting scripts and new team metrics. Re-negotiated bonus plan with department leadership and changed key bonus metric to give employees real time performance feedback, replacing old metric with 6+ month lag in reporting and payout.• Wrote requirements for operational software and led user testing.

• Founded Wayfair's first specialized service team and grew it from 6 to 13 FTE's serving as Team Lead. Won company award for critical thinking.• Designed team processes and data reporting. Managed daily relationships with 7 new vendors. • Led agile user testing for operations software in development.

• Resolved 20+ inbound sales and service calls per day for 250+ different product websites, specializing in large furniture with in-home delivery service• Posted top close rate in department (40%+ vs. department average of 34%)

Led college rugby club from regional D4 development league to national D2 playoffs.• Developed official concussion management policy in partnership with Athletics Department, university administration, and student health services• Served on Board of Directors for new collegiate conference (NEWCRC). Managed first All Star team. Developed first coach training program. Re-designed league structure.

Engineered audio and video for diverse range of theater, music, art, and conference installations. Credits available upon request, including: • Managed projects and operations for live audio company with pool of 40+ engineers, coordinating up to 5 events per weekend across the Boston area (2009).• Led audio engineering for 900-seat primary concert hall at Bard College's Summerscape festival (2009) after serving as 2nd Audio Engineer in 200-seat LUMA theater (2006).• Led audio engineering for 10-week, 80-show run of "Argonautika" directed by Tony Award winner Mary Zimmerman at 4th biggest theater company in Chicago (2006).• Designed sound for 30+ theater productions (2001-06) including shows directed by Olivier Award winner Francesca Zambello and Obie Award winner JoAnne Akalaitis.

Managed delivery of all digital audio for private commercial AAA radio station with $5M+ revenues with only local businesses and organizations as advertisers. • Produced and voiced 3-5 ads per week, leading recording sessions with sponsors and outside voice artists and coaching new talent through the full audio production lifecycle. • Engineered live on-air musical performances and in-studio concerts with audiences of 50+.• Wrote and edited copy for ads, promos, and web content. Hosted Midday Show 10am-2pm.

Engineered audio and video for 10+ college events per week, from concerts, theater, and dance to lectures, readings, and screenings.• Founded student crew of 40+ technicians and developed training materials.• Staffed 20+ events per week across campus.