• ITIL Certificate - IT Service Management.• Extensive experienced of Data Migration, De-Duplication and Virtual Tape Replication across multi-site.• Experienced in Archiving (Nearline and offline), Data protection and Capacity planning.• Managed 24X7 Maintenance Contracts for multinational companies ensuring service level agreements are achieved. • Operational and Project Management responsibility including:o Managing and working with teams of technical support and field engineers across Europe, Middle East, and Africa. Mentoring young team members.o Working in a Global service environment, coordinating with teams in various locations and time zones.o Experienced in cross- functional communication, good understanding and appreciation of differences in organizational cultures.o Have an excellent awareness in Change Management and very good understanding of risk management.• Project Managing Enterprise computing solutions within budget and meeting deadlines.• Excellent written and presentation skills: Ability to present technical materials to audiences of all types and sizes• Experienced in producing Reports and Presentations to senior management• Vendor and Contract Management (Third Party Maintenance Contracts)• Flexible with good understanding of business requirements, adding value to business and offering total cost of ownership.