Matthew Davey Email & Phone Number

Adelaide, Sa, Au

Adelaide, Au

Working closely with business owners and leaders to lift their focus to a bigger picture, Futurity offers direction for business in the areas of strategic planning, customer connection and coaching. We can get hands on with design and implementation in the areas of business alignment, optimisation and growth if that is what your business needs.The clients who engage me want to:⫸ Match their business strategy to their company values and culture.⫸ Positively collaborate with their team to develop their business strategy.⫸ Offer new products to existing markets or existing product to new markets..⫸ Develop a strategy to better engage with business partnerships.⫸ Create a business strategy to meet their market demands.⫸ Be supported in executing their strategy.⫸ Achieve their vision.⫸ Add critical thinking with an external lense to their business.

Adelaide, Au

South Australian Leaders provides a sustainable, dynamic business community that evolves with companies and the challenges they face throughout their journey. SA Leaders works with leading companies as their trusted partner in seeking growth, profile and investment opportunities. Each year SA Leaders selects 25 companies to become Members. Each selected Member undertakes a 12-month Executive Series where they receive the knowledge, skills and capital required to maximise their opportunity.Each SA Leaders Member company receives:* Access to equity and debt investment opportunities to grow their company;* Personalised mentoring from leading professionals and high profile executives;* Access to and working with Business, Industry and Government leaders;* Ongoing Industry, Government and public recognition as a market leader.

Subiaco, Western Australia, Au

Checkside is a strategy design, execution and leadership development consultancy to emerging and mid market businesses in WA and SA.Established in 2004, Checkside has partnered with over 700 businesses during its 18 year journey to tackle challenges, solve problems and deliver results for businesses and business owners.At Checkside, our team approach to problems solving leverages the relevant experience of our senior Directors and Client Directors in running, growing and assisting mid-market businesses to provide tailored and insightful advice.

The Strategy Guys help business owners and leaders focus on what’s important and make things happen. We’ll help take your business to the next level. We’re all about helping our clients achieve their vision via strategy, business improvement and growth.

Bendigo, Vic, Au

Business Customer experiences owner for the Branch redesign project at Norwood Branch of Bendigo Bank.Led implementation of the business customer journey based on Design Thinking workshops.Designed and facilitated training for all customer facing staff.Results: foot traffic into branch doubled, reduction in the average age of customers opening new accounts.

Bendigo, Vic, Au

Role commenced when there was no centralised leadership for the Business Banking division to drive change, implement improvements, and support consistent customer engagement. Managed the creation and delivery of a new position descriptions and KPI framework for all business banking roles.Experienced Agile project member including enhancement of minimum viable product post launch with users based on staff and developer feedback.In business lead for two Group Level 1 technology projects.Business owner of a web based sales management tool for front line Business Bankers to record their customer engagement activity.Created monthly business reporting packs for leadership that provided sales results, credit risk profiles, operational risk dashboards and change management updates.Represented Business Banking on e-Banking governance groups and two national marketing campaigns.Results: Bendigo Bank awarded Business Bank of the Year by Roy Morgan for 4 consecutive years.

Bendigo, Vic, Au

Lead team of specialist Deposit Relationship Managers during the GFC and when Bendigo andAdelaide Bank announced their merger, with a sharp focus on retaining its deposit portfolio as possible to support the Bank’s funding requirements.Developed new reporting and customer recording system that showed the team’s activity.Successful executive stakeholder management throughout the GFC and Adelaide Bank’s merger withBendigo Bank to gain support to the approach to deposit pricing and discounting.Results: achieving a retention rate of renewing term deposits 8% above branch network.

Bendigo, Vic, Au

Led Adelaide Bank's Mortgage Partner's phone team who provided information to brokers about the Bank's products and progress of their loan applications.Chosen to lead the restructure and re positioning of two phone teams with 17 staff Merger resulted in a reduction in the average speed of answering calls from partners from 95 seconds to 15 seconds and a more consistent customer experience.This successful merger included implementing improvements in productivity and staff cross-skilling.Responsibility for silent monitoring, coaching staff and managing policy breachesResults: maintained partner satisfaction levels throughout the merger, maintained strong BDM relationships whilst handling partner and broker escalations.

Bendigo, Vic, Au

Manager of the home loan and personal loan sales teams. In addition I developed reporting to measure team’s productivity and results.• Sales Leadership – Home Loans, Insurance & Consumer Sales, Sales Support Functions• Input into developing call quality framework for Contact Centre

Bendigo, Vic, Au