-Manage front-to-back operational risk and act as the link between the international front office (COO, trading, sales), operations and finance teams.-Partner with cross-functional stakeholders (IT, robotics) to reduce manual work and automate systems.-Lead operational process improvement and adoption to increase workflow velocity.-Act as EOD Production Manager ensuring accurate Trade Date Zero (T0) reconciliations and risk assessments.-Ensure trade booking practices adhere to predefined models, acting as a gateway into the front-to-back infrastructure.-Investigate, escalate, and resolve risks for settlements, trade confirmations, and legal and IT exceptions.-Explain key risk metrics in operational risk review meetings with the COO, Operations, and Business Line Leaders.

-Support key segments of UBS Wealth Management in the areas of Branch, Client, and Product Support.-Summarize clients' account balance and procedures regarding employer stock benefits program.-Disburse funds, answer inbound queries, and instruct navigation of various administrative systems.

-Develop digital web experience (email campaigns, video, and social media strategy)

- Responsible for the growth and development of the middle school student ministry segment.- Develop strategic community partnerships to create growth opportunities resulting in mentorship programs in several local middle schools and community organizations across multiple school districts. - Highly relational with leaders and families through 10-15 weekly meetings.- Schedule and host 3-5 events or trips per month outside of regular service times. Team Leader - Young Adults Jan - October 2016 -Through growth and consistency, built a weekly gathering for Cornerstone’s young adults

- Support the transition of the previous Marketing Manager to General Manager - Capitalize on missed opportunities and close gaps within existing campaigns - Create content, manage social media, and leverage customer feedback to improve customer reviews

Sales Support ManagerMay 2012- April 2014Shreveport, LA- Recruit, interview, hire, and train operational and customer service associates - Issue appropriate counseling and disciplinary action to associates who fail to meet standards- Ensure compliance with safety, loss prevention, and cash-handling procedure guidelines Sales Manager Training ProgramFeb 2012 - May 2012Frisco, TX- Corporate Management Onboarding and Leadership Development Program Footwear Sales AssociateNov 2011 - Feb 2012Frisco, TX

- Researched, created, and implemented strategies to improve efficiency- Reduced Key Process Indicators in quality assurance from 10 days to 6 days • Interacted with cross-functional areas to accomplish goals- Exposed to International Business and Asian Culture Best Practices