Over the last 7 years within the Red Dot (Cymru) network I have continued to hone my craft in all areas of the protection side of the business including: Lead generation management - Data utilisation - Dialler management - Recruitment - Sales management - Lead generation Protection management - Compliance oversight - Liaising with whole of market providers- Ensuring KPIs are met with staff & providers - Retention management - Administration management Every day is a chance to learn and progress my skill set. During this time I have obtained : - R05 Awared by CII- CeMAP Awared by LIBF‘it’s not the magic that makes it work, it’s the way we work that makes it magic’