Exhibits strong interpersonal, communication and relationship-building skills. Listens attentively to customer’s technical problems and uses problem-solving skills tailored to the unique personality of each Genius Bar customer, in order to provide swift resolutions.-Skilled in troubleshooting and repairing all Apple products. Implements new sales strategies, while ensuring my own technical knowledge is up to date. -Received 4 weeks of extensive hands on technical and customer support training at Apple Headquarters in Cupertino, California.

-Skilled in offering solutions to customer problems while providing a high-quality customer service/sales experience. -Quickly established relationships with customers while answering questions on technology, pricing, and special features and benefits of each product.-Recognized as a top performer in customer satisfaction (out of 100+ employees) for 7 quarters in a row and exceeded goals and metrics set by management.-Used probing and open ended questions to encourage product purchase.

-Grew a nonprofit radio station from a staff of 30 to a staff of 75+ community and student members. -Set and reached goals by increasing listenership nearly 300% and improving campus/community visibility.-Worked with vendors and musicians/bands to plan and organize events for the University and Greater Lowell community.