• Manage the outbound shipping operations for a 244K sq. ft. distribution center with 30K+ SKUs and utilize RF scanner and Manhattan wave management systems to manage the distribution of 40K retail units to 9 Manhattan stores and 10K+ retail units to ~30 northeast regional stores.• Accountable for leading and coaching a team including 2 Supervisors, ~40 full-time associates, and ~20 temporary employees throughout picking, VAS processing, bin and pallet loading, and shipping operations measuring and tracking employee performance against defined metrics to maximize productivity and exceed goals.• Ensure continuous training and coaching of outbound department personnel to maintain a safe working environment and OSHA compliance successfully.• Schedule daily work plans and assignments for associates and monitor efficiency and productivity to ensure daily and weekly goals are being met consistently, and analyze workload and other essential data to make appropriate adjustments to improve goals further. • Coordinate regular individual and team meetings where team members are presented with results and provided suggestive actions to enhance their KPIs.• Maximize productivity in each department by continually monitoring performance and developing/implementing action plans that have proactively addressed problems and streamlined efficiency.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Conducted a Kaizen event in which we streamlined the shipping process to help stream line the process. Reduced the staff needs by 1 associate ($40K)• Worked with IT to reduce the amount of outbound paperwork automatically printed out on a daily basis from (avg) 30-45 sheets per delivery to only 6• Tracked and monitored a weekly production average of picking productivity of 1725 units per day or 230 locations per day coaching associates that fell below minimum production levels to increase their productivity

• Directed the outbound shipping operations for an 800K sq. ft. E-Commerce Fulfillment Center with 100K+ SKUs, 6 miles of conveyors, and wave management shipping products DTC across North America, including the US and Canada.• Supervised teams including 3 Supervisors, ~150 full-time associates, and ~100 seasonal associates, responsible for the outbound e-commerce shipping of ~38k customer orders daily.• Accountable for multiple departments throughout tenure, including shipping, induction and picking, hospital and conveyor spotting, and gift wrap and dunnage/bulk stabilization. • Executed training, development, and succession planning for the associates ensuring all employee responsibilities exceeded operational expectations and adhered to facility policies.• Planned and organized the department as needed to maximize key figures by taking a process-driven focus and ensuring good product care while ensuring safety.• Constantly improved operational profitability while setting the tone for high levels of “Customer Satisfaction” for all orders placed online. • Verified customer orders were processed in setting turn times, unit plans and dollar goals while maintaining the highest customer service level. • Partnered with other members of the outbound management team to deliver enhancements to the inventory replenishment process. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Implemented and oversaw the negative space dunnage transfer from Kraft paper to Air pillows, improving packing standards by 20%• Trained up to 100 employees on the use of Motorola Symbol Scanners.

Distribution of containers from the port controlling all shipments from time of import to delivery to POOL locations, distribution centers, and e-commerce facilities through 13 states in the Northeast. • Worked with the 3PL to ensure that received and shipped properly within the set time frames. • Cross-referenced BBB’s JDA and the 3PLs WMS system to compile and organize shipping manifests and tracking information.• Oversaw process for reconciliation of unaccounted transfers / SKU, RTV processing, TMS tendering for domestic over-the-road carriers and intermodal services, and FedEx/UPS Fastlane Processing.• Researched and resolved OS&D issues, including Import PO, Domestics vendor packaging, line haul handling to P&C & Direct Stores.• Accountable for the SOPs for Pick and Pack Programs for Thursday, Friday and Monday Drops to Stores, P & C, and Direct.• Improved transit times by ensuring freight delays are resolved from pick up, line haul, facility dwell, consolidation points, and direct to stores.

• Organized and coached a team of ~10 full-time associates and ~40 seasonal temps responsible for unloading, palletizing, putaway, picking, induction, and shipping (loading) all import shipments.• Coordinated all dock-to-stock operations to achieve a 12-hour turnaround time by using effective communication and organizational skills with receivers and machine operators.• Performed inspections of shipment contents, verifying accuracy against invoices and manifests, unpacking and examining incoming shipments to confirm consistency with records and routed materials to the appropriate department.• Ensured the full receipt of all inbound products using the proprietary WM system (Manhattan) to update OS&D’s report.• Monitored FTL / LTL carrier activity, including meetings, stated transits and minimizing exceptions.• Annual Inventory Auditing and Reconciliation with 3PL Inventory on Hand.

• Responsible for leading the outbound operations for a 192K s sq. ft. 24/7 distribution center with 30K SKUs and 18 dock doors shipping 40K units daily to 9 high volume stores in Manhattan and an additional 10K units daily to ~30 stores throughout the northeast region.• Led and motivated a team of the department including 1 Supervisor, ~80 full-time associates, and ~20 seasonal temps throughout 3 departments, including order picking, VAS processing, and bin & pallet shipping, ensuring operational performance and metrics are exceeded.• Successfully led shift through the execution of company policies and protocols, providing frequent and constructive feedback to the team, and fostering an improvement culture.• Maintained and enhanced overall associate relations and job satisfaction through effective communication, fair and consistent treatment, respect for individuals, and establishment of clear expectations and accountability.• Improved all operational aspects of the department, including production tracking, order accuracy, damage reduction, adherence to company policies/procedures, inter-shift relations and inclusive communications.• Reviewed activity reports and performance data to measure productivity and goal achievement and determine areas needing improvement.• Increased pick productivity through continuous improvement coaching, engagement, and utilizing tools to track associate activity.• Ensured associate safety through education and training, promoting safety awareness, and promptly addressing potential hazards.• Coordinated with employees between different departments, delegating tasks and responsibilities to meet the needs of all departments throughout the shift to maximize employee efficiency.

• Accountable for managing the outbound operations for a 282K square foot 24/7 distribution center with 30K SKUs and 18 dock doors shipping 30K units daily to 9 high volume stores in Manhattan and an additional 8K units daily to ~20 stores throughout the northeast region (NY, NJ, PA, and CT).• Coached and mentored a team of a Supervisor and ~20 team members responsible for product picking, staging, packing and shipping of ~12 pallets per store utilizing RF Scanners and JDA (WMS).• Developed constructive working relationships with associates establishing and implementing departmental goals and expectations.• Monitored, maintained, and developed specific, executable strategies to improve product flow, productivity and quality within the department.• Analyzed workload and adjusted staff accordingly to accomplish departmental goals, collaborating with other managers to achieve shift goals.

• Oversaw the 3rd shift Putaway/Letdown department for the distribution center with $12M in inventory responsible for the efficient and timely putaway and letdown of all merchandise shipped to the customers daily.• Supervised a team of 2 Supervisor ~20 employees accountable for processing, palletizing/wrapping, labeling, and maintenance utilizing RF scanners, JDA (WMS), and Raymond Machine Orderpickers.• Deployed a standardized receiving/putaway process resulting in an increase in productivity, reduction of completion times, and improved employee performance.

• Oversaw the receiving, put-aways/stocking, zoning, and merchandising of products during the overnight shift, including effective staging and flow of all products and coordination with other departments.• Leveraged the efficient flow of back-of-house operations to step onto the sales floor and assist with time-sensitive merchandising initiatives and peak-season activities.• Reviewed and analyzed incoming daily shipments and inspected received products before releasing them to the sales floor.• Developed and maintained Store Lists for New Release items and displays, improving product placement accuracy for customer visibility• Improved receiving procedures to ensure efficiency, high levels of productivity, and safety