• Demo S&P global data distribution solutions • Created a Java process to automate api request samples to feed into documentation templates. The document templates were then used to publish data to S&P’s marketplace website. • Specialized in integration. Created custom integrations to visualization platforms such as Tableau. This was accomplished using flask/python, javascript and Tableau’s python hyper API. • Maintain working knowledge of S&P global data sets including but not limited to Ratings, Ownership, Fundamentals, Estimates, Pricing, Reference, Professionals, Credit Analytics, Transcripts, key developments and events. • Working knowledge of multiple asset classes. • Act is main contact for fixed income terms and conditions and bond pricing data set offerings. • Train internal sales representatives on products, pricing for products and selling of products • Maintain technical skills such as SQL (Ms SQL and Oracle), Linux, Windows Server, Python, Java and .NET • Maintain expert level knowledge on web services tech such as ODATA, JSON, SOAP, Rest and consumer/message based platforms. • Generate sample code in any language relevant. IE Java, python, R • Perform automated stress testing on new data delivery platforms using custom created programs • Execute availability checks and provide gap analyses in both API platforms and SQL based platforms • Support the customer as lead contact for post sales tasks • Develop and Maintain support tools and demo applications • Act as escalation point for application support team • UAT new releases prior to becoming available to customers • Work with development teams and Product Management in order to communicate functionality enhancements and bug fixes. • Monitor and report on usage of web services to identify misuse and points of optimization

• Manage all US based incoming customer tickets.• Stream line and automate support troubleshooting procedures such as customer notifications/alerts• Manage problem/incident timelines in order to escalate to management in cases were credits should be issued due to lack of service.• Manage/Troubleshoot/Monitor US feeds during US hours of operation. Feeds included but are not limited to CME, CBOT,ICE US, NYSE, CTA and Nasdaq.• Created and implemented a native perl library to analyse referential data, duplicate finder, referential/pricing data field availability matrix, monitor customer API version usages, data traces, IPO availability checker and a server tree structure to identify server dependencies. • Created Web utility to easily manage customer accounts• Act as Data Quality Specialist to aid Data Quality team in creating an event based monitoring system using Esper and other tools.• Work directly with Networking and Development to troubleshoot issues.• Maintain working knowledge of native C++ API in order to troubleshoot issues and answer customer inquiries.• Performance test systems by doing an End to End analysis.• Work with FIX protocol.• Work in a global environment with teams in India and France.• Support project implementations and presales inquiries.• Maintain a functional understanding of the business uses behind financial reference and pricing data including Equity and Fixed Income.• Participate in a Follow the Sun methodology in order to keep a 24/7 support team operational.• Act as point of escalation for internal staff and customers during US hours of operation.• Act as a resource for training internal team memeberas on Financial Data Management and Distribution Systems• Interview and help find talent for local team.

• Maintain, support and troubleshoot price servers, routers and switches.• Specialize in TSG investors internet servers and web proxy module in Thomson One Workstation• Act as Project Manager for the TSG Investors team for datacenter migrations. Data migration consisted of moving over 1,500 machines which included servers, switches and routers.• Rewrite and optimize internal scripts in Shell, Perl and Python• Create polling scripts utilizing SNMP functions to create reports for monitoring and usage off of production servers.• Troubleshoot and diagnose circuit issues.• Work directly in real time environments with multi-cast, TCP/IP and UDP communication technologies.

Customer: Credit SuisseProject: Reference Data ProjectBranch: Back Office TechnologyYear: September 2012 – February 2013Position: Onsite Professional Service ConsultantPosition Details: This project was to provide Credit Suisse with an Asset Control technical resource in order to assist in code releases, trouble shoot issues, enhance current functionality, train and recommend process changes to help CS better manage/support the Asset Control data management suite.Responsibilities and Tasks:• Design and implement a Bloomberg Per Security Express process to quickly jump the queue to get newly acquired securities to the downstream hub asap. This included writing up functional requirements with flow chart diagram. • Trouble shoot issues to help CS to get their latest code release implemented. • Guide and coach offshore resources to implement a method to load data into AC Plus via web services. • Troubleshoot and debug coding issues• Maintain and support internal custom scheduling process.• Help maintain code base and configurations using SVN(subversion change/revisioning system)• Find bottle necks in data loading process using OEM(Oracle Enterprise Manager).

• Helped migrate off of existing legacy system.• Manage code base using Perforce.• Wrote custom Perl process to load legacy data from the old system into Asset Control.• Wrote scripts and custom processes to analyze data to stream line and automate Data Quality and Quality Assurance processes.• Implemented custom business rules for Normalization. • Created custom arbitration rules. • Created a custom Ratings system utilizing data from SNP Ratings express, Fitch RDS, Bloomberg and Capital Groups internal ratings data.• Implemented new security types into the system. • Troubleshoot customer specific issues.• Worked directly with Capital Group BA’s to help define/document system requirements. • Participated in Agile Software Development Life Cycle.