Matthew Dickman Email & Phone Number

Omaha, Nebraska, United States

• Efficiently manages the company’s online agency management program, processes 40+ requested personnel changes daily.
• Utilizes Microsoft Outlook/Teams to effectively communicate and escalate IT issues that require higher-level review.
• Provides end-user support for 15 internal/back-end programs, in support of thousands of customers.
• Offers technical support guidance as part of the Client Services department, often answering 30+ phone calls daily.
• Coordinates with commercial auto/property underwriters to ensure the customers are submitting insurance quotes accurately and within state/federal guidelines.

Omaha, Nebraska, United States

- Responded to customer help desk tickets in support of UNO faculty and students. Troubleshooted software/hardware issues. - Utilized JAMPF and SCCM to manage computer inventory and access to the Unified Network.- Maintained testing center capabilities and provides necessary updates to existing IT endpoints to allow seamless testing for students.-Managed.

Andersen AFB, Guam

• Provided IT support for 30 endpoints, resolved 90 help desk tickets while managing daily IT support issues and employee databases for the Air Force network.
• Base-Level Systems Administrator for Defense Logistics Agency. Performed daily database back-ups and ensured server was efficiently maintained for 4,700 annual transactions.
• Project Manager for more than 20 military construction projects valued at $160 million, coordinated entry authorizations for hundreds of contracted employees.
• Managed employee records for over 80 employees ensuring optimal staffing levels, resulting in a 12% increase in manpower.
• Coordinated weekly staff meetings utilizing Microsoft PowerPoint for presentations ensuring continuity throughout all 3 shop shifts.

Andersen AFB, Guam

• Managed fuels operations, led over 80 employees and 6 sections performing logistics operations to ensure receipt, storage, and issue of jet fuel flowed seamlessly with the mission.
• Oversaw a $821 million fuel system with a 66-million-gallon capacity, ensuring smooth operations supporting $239 million worth of inventory and facilitating 42,000 transactions annually.
• Headed the second busiest fuels mission for the Pacific Air Force, leading distribution sections and over 40 employees in the supply of 41 million gallons of fuel for 12,000 operations.
• Lead planner for multiple multinational exercises, coordinated logistics requirements across 7 islands and 10 airfields, delivering over 5 million gallons of fuel for 2,000 operations.
• Coordinated operations and squadron meetings. Provided upper management with insight on needs for process improvement. Postured necessary assets for mission accomplishment.

Andersen AFB, Guam

• Directed the handling of petroleum and cryogenics products valued at $211 million, oversaw all aspects of the supply chain including receipt, storage, issue, quality control, and accounting.
• Led the war material program, managed 5,000 assets allowing equipment movements across 9 world-wide locations.
• Managed a training plan for 86 employees and 5,000 tasks leading to a 20% increase in manning.
• Utilized Microsoft Excel to perform rigorous nightly closeouts, ensuring the reconciliation of the DLA fuel account, including trend analysis on significant gains and losses.
• Scheduled fuel receipts based off flying mission requirements. Provided inventory management for fuel stock to ensure minimum on-hand levels were sufficient for extenuating circumstances.

Dyess AFB, Texas

• Directed and led a team of 5 employees in providing upkeep for 12 dormitory buildings encompassing 750 rooms.
• Authored a 5-year furnishing budget, projected a $2 million expenditure. Coordinated the acquisition of 6,000 items for an extensive dormitory campus upgrade.
• Upgraded the maintenance work order process by developing request capabilities through a mobile application resulting in a 30% response time decrease.
• Organized hundreds of briefings every month for leasing conditions and expected behavior, guided dorm council in coordination with upper management for over 700 occupants.
• Performed data entry for facilities, occupants, and work orders utilizing military housing SaaS.
• Managed government housing requirements, implemented changes for the facility plan to improve quality life standards for military personnel.

Jaber Al Ahmad City, Kuwait

Dyess AFB, Texas

• Spearheaded the overhaul of the flight expenditure program in the capacity of the Approving Official, achieving significant streamlining of a $312 thousand squadron budget by implementing meticulous transaction.
• Exemplified strong environmental stewardship as the Environmental Coordinator, ensuring Environmental Protection Agency (EPA) compliance for 7 facilities and 5 hazardous waste accumulation points, resulting in a.
• Facilitated and organized comprehensive underground storage tank training in collaboration with the Defense Logistics Agency (DLA), providing 6 essential courses spanning 6 hours per class for 11 employees, ensuring.

Misawa, Japan

• Validated the functionality of the Automated Tank Gauging system by conducting manual fuel level gauging for 33 tanks, ensuring the precision and reliability necessary for certifying the accuracy of a $57 million.
• Spearheaded on-the-job training initiatives as the lead trainer for the Fuels Facilities shop, successfully certifying 11 employees in 235 core tasks, resulting in a remarkable 25% increase in flight qualifications.
• Implemented a comprehensive overhaul of operational procedures for 16 facility operations, conducting a meticulous review that identified and rectified 130 errors, effectively addressing a 4-year oversight and.

Misawa, Japan

Whiteman AFB, Missouri, United States

• Exercised meticulous oversight and accountability as the IT Equipment Custodian, managing and ensuring the security of 136 pieces of IT equipment valued at $25 thousand, distributed across 5 buildings, demonstrating a.
• Orchestrated seamless flight-line operations, effectively managing the supply of 20 million gallons of fuel for 17 thousand aircraft, facilitating over 20 thousand flying hours, demonstrating exceptional logistical.
• Served as the Flight lead and Information Assurance Officer, adeptly resolving 160 IT issues for all employees, while diligently tracking training and providing comprehensive IT support for 110 devices and 69 users.

Whiteman AFB, Missouri, United States

Whiteman AFB, Missouri, United States

Mildenhall, England, United Kingdom

Whiteman AFB, Missouri, United States

Bachelor Of Applied Science - Basc, Information Technology

Associate'S Degree, Logistics Management