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Matthew Dill is a solutions-oriented strategist who combines engaging leadership with technology intellect to create fast growing, highly profitable teams. Over 15 years of experience leading service delivery, customer success, project management, technical support, training, implementation, sales and product management to exceptional results. Possesses a passion for developing creative technical solutions and scalable team development. Continually focused on developing a workplace that produces a best-in-class service while giving employees a fun yet challenging environment to work in every day.Matthew was a key member in the rapid growth of the Decipher and FocusVision organizations, leading to sale and further growth. His ability to structure his organization in a scalable yet productive manner fosters industry-leading margins and customer feedback scores.Matthew has served as a software product management leader responsible for launching several products from concept through global deployment, yielding significant operational savings and/or commercial value.Specialties: Customer development and support, SaaS leadership, team development, service, consultation, product strategy, product management, workflow strategy, automation.
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Global Director, Software OperationsPg Forsta Apr 2021 - Present -
Global Director, Software OperationsFocusvision Apr 2019 - Apr 2021New York, Ny, UsResponsible for the management and development of FocusVision’s existing software client base globally, including all customer segments from SMB to Enterprise. Ensures our customers are realizing maximum business value across the customer lifecycle. Creates processes and products to boost client satisfaction and reduce churn.Fosters continual employee growth and development among our support teams, customer success and training teams, supporting over 500 clients worldwide. Built new processes to further reduce customer churn, strengthen client onboarding and promote YoY growth. Implemented new software integrations, increasing visibility on customer health and usage. Restructured department annual budget, providing additional support with minimal impact to expense ratios and margin. -
Global Director, Saas And ServicesFocusvision Oct 2018 - Apr 2019New York, Ny, Us- Responsible for Global Service and SaaS departments, across 5 product channels and 4 continents- Launched cross-product integration at both the service and support levels- Unified the pricing and support model across product channels- Improved department margins through improved service relationships, pricing negotiations and SLAs- Restructured operations organization by utilizing offshore services where applicable.
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Director, Client ServicesFocusvision May 2016 - Oct 2018New York, Ny, Us- Services director overseeing all Quant and Qual services. Sub-departments include Project Management, Programming, Quality Assurance, Data Processing, Recruitment and Vendor Management.- Managed operational staff to strict quality standards. Worked in tandem with internal researchers to create industry-first "Decipher University" training program.- Orchestrated company-wide rollout of key international vendors, resulting in triple-digit margin growth.- Managed global supply chain ensuring on-time project completion and margin goals were met or exceeded.- Negotiated company-wide SLAs with key on and off-shore vendors
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Account ExecutiveDecipher, Inc Jan 2007 - Mar 2016Managed NAM operations, growing the company from 20 employees to 150 and 30mm revenue.Built out regional services teams to meet ever-evolving client demand. Have qualified and hired over 100 employees.Built deep, long-lasting relationships among each of my accounts. Performed sales role for over 50 accounts including GMI (now Lightspeed Research,) Netflix, Comcast, Chadwick Martin Bailey and Visa.Developed custom panel solutions for customers ranging from publishers to government agencies.Drove client satisfaction process and resolution plan, leading to top CSAT scores within the industry.Key decision maker in the Decipher product, driving technical workflows for reporting, change management and translation systems.Built Decipher's first training documents and SOPs
Matthew Dill Skills
Matthew Dill Education Details
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California State University, FresnoMarketing -
California State University, FresnoBusiness And Marketing
Frequently Asked Questions about Matthew Dill
What company does Matthew Dill work for?
Matthew Dill works for Pg Forsta
What is Matthew Dill's role at the current company?
Matthew Dill's current role is Customer Success Evangelist.
What is Matthew Dill's email address?
Matthew Dill's email address is md****@****ion.com
What is Matthew Dill's direct phone number?
Matthew Dill's direct phone number is +120396*****
What schools did Matthew Dill attend?
Matthew Dill attended California State University, Fresno, California State University, Fresno.
What are some of Matthew Dill's interests?
Matthew Dill has interest in Children, Environment, Science And Technology, Disaster And Humanitarian Relief, Animal Welfare.
What skills is Matthew Dill known for?
Matthew Dill has skills like Market Research, Marketing Research, Customer Insight, Segmentation, Advertising Research, Marketing Strategy, Analytics, Account Management, Leadership, Online Research, Marketing, Social Media Marketing.
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