Matthew Dinnauer Email & Phone Number

Dousman, Wi, Us

Oconomowoc, Wisconsin, United States

Waukesha, Wisconsin, United States

Responsible for the review, conflict identification, conflict resolution, design and project management of Legal Mandate projects in 9 Wire Centers. • Successfully managing multiple projects in various stages of design and construction from project inception to completion.• Training/Mentor new employees to the Legal Mandate Team.• Successfully built and maintained relationships across various departments within WISDOT and municipalities within my areas of responsibility, never losing permitting authority or paying fines for delays.• Prior to joining the Legal Mandate team, worked as a BAU Engineer from 2013 to 2015. Designed and project managed new service installations as well as network upgrades from project inception to completion.• Passed AT&T Engineering Qualification Exam as a requirement to become a Network Design Engineer.

Waukesha County, Wisconsin, United States

Lead a team of 20+ Customer Service Specialists in the Installation & Repair organization. • Increased span of control to managing 42 Customer Service Specialist Technicians spanning an area from Lake Geneva and Beloit, north to Waupun.• Created weekly/monthly scorecards, weekly crew meetings at 3 different offices. (Janesville, Fort Atkinson & Beaver Dam).• Performed monthly quality and safety reviews.• Developed coaching plans for the team to meet and exceed organizational goals.

Milwaukee, Wisconsin, United States

Lead a team of 20+ Customer Service Specialists in the HICAP organization. • Assumed the role of Acting Area Manager for High Capacity Service Installation and Maintenance for 6 months in 2009.• Assumed the lead role of MSOC Trainer for the state of Wisconsin in 2008 after being MSOC Certified. Conducted training for managers, area managers and the director of the HICAP & I&R Organizations.• Created weekly/monthly scorecards and held weekly crew meetings at 2 different offices (Milwaukee and Racine).• Developed coaching plans for the team to meet and exceed organizational goals.

Greater Milwaukee Area

Lead a team of 20+ Service Representatives/Maintenance Administrators.• Specialized in performance management of bargained for employees.• Founding member of the LSC Health and Morale Team with a focus on making the LSC a better, more productive place to work.• Served as the liaison between the LSC’s in Milwaukee and Indiana and the LOC to resolve issues between service order writers and maintenance administrators.• Served as the LOC Representative to the CLEC Business Forum which was held quarterly in Chicago.

Navigation

Electronics