Certified in EpicCare Ambulatory, Order Transmittal, and Healthy Planet/Compass Rose Clinical BuildBadge for Core AnalystWork with Project Management, other Application teams, business leaders, and Clinical informatics to create, modify, maintain, and deprecate content that is leading edge for the clincial workflow.I have been apart of training and onboarding analysts to the Ambulatory Application team throughout my time with OSF.Projects I have implemented are Case Request, Home Oxygen Standardization for IP and Ambulatory workflows, Urgent Care Module, Elsevier Care Planning, Connect sites, Compass Rose, and been apart of implementing Epic Upgrades.

Community and Hospital Marketer for the Peoria/Bloomington, Illinois (Central Illinois) area. Communicated between Patients, their families, Care teams at the hospital (including RN, MD, PAC, Care Managers), and facility staff at one of the three locations that I covered. Grew relationships and better understood clinical needs of the patients and the community.

Worked under the licensure of a Case Manager within the OSF Healthcare Ministry, and aided with submitting referrals to Skilled Nursing Facilities, Long Term Acute Care Hospitals, Inpatient Rehab Facilities, and Swing beds. Job duties included but not limited to, communicating with nurses, providers, and case management staff to facilitate a safe discharge, with preparing or calling in transport requests, authorization submissions, and discharge appeals.

Verified insurance, clinical documentation, and understood CMS Guidelines to ensure that patient's received equipment with accurate billing, instruction, and proper equipment based on patient height, weight, and needs. Communicated at length with Providers, Nurses, Case Management, and Technicians in both the Inpatient and Outpatient space. Coordinated and assisted several projects within the hospital system, to designate closets to be arranged and allow easier, more streamlined, methods for clinical staff to accurately get patients discharged without delay.

Provided service(s) for patients that would be outstanding, accurate, and friendly. Follow orders given by intake team to ensure that patient is given the proper medical supplies/equipment. Educate patients how to safely and accurately use equipment for their necessity. Ensuring all procedures were followed for compliance standards to ensure infection control was reduced to a minimum. On-Call support for emergency situations that would require either support on phone or in person.

Performed contract work under the OSF Health Care - Home Medical Equipment department. Performed deliveries as a Service Technician, where the goal was to work, and be an asset to the team. Once hours were qualified for hiring, OSF hired me on the the team as full time.

Ensured all procedures were followed to make sure all products were packaged to go to the proper shipping bayOff-Load parts onto pallets or boxes that would ensure it could survive travel and storage to its destinationPaint parts the required color as requested by the customer/companyKnow how to tackle basic technical solutions that dealt with sprayers and barrels for paint

Manage the employees to ensure fast and friendly serviceCounted safe, drawers, ensured there was enough product in the store, and maintain the storeDid paperwork to ensure that we were meeting a goal for sales, expenses, food cost, and labor percentagesInventory counts nightly, weekly, and monthly as requested by management