- Configure and troubleshoot elasticseach clusters on elastic cloud using terraform - Maintain serverless (cloud functions) architecture on GCP- maintain and update K8 clusters on GKE- work with security vendors to maintain soc2 certification. - work to update observability - Create and maintain gitlab pipelines.

- Automating Toil- Improving ECS deployment processes- Updating the CI/CD Pipeline (Bamboo)- Utilizing Jira Automation- Improving Observability (Cloudwatch/Datadog)

Part of Developer Productivity team where we worked directly with developers to help remove infrastructure related road blocks for quicker development.- Worked to test integration of new remote access software (Teleport), implemented a proof of concept, ansible playbook for installation, initial documentation and training video/demo- Integrated directly into a development team, taking part in their daily standup and acting as a support resource and capacity/project planner for Cloud infrastructure/internal tools- Participated in production on call rotation as well as post mortem analysis of outage incidents- Promoted from Sr Devops Engineer I to Sr Devops Engineer II- Maintained/Updated internal infrastructure github repositories for ansible/terraform code.

-Plan and implement AWS Infrastructure via Infrastructure As Code (Terraform)-Maintain and Update Configuration management roles and inventory (Ansible)-Provide support and troubleshooting of traditional on-metal infrastructure. -Migration planning -Work with containerized infrastructure (Docker and Kubernates)-Utilize Jenkins to automate software and infrastructure deployments.

-Identified “low hanging fruit” in build process we could make better and improved the process-Worked with Jenkins/Puppet/Github to orchestrate changes across hundreds of servers on regular basis. -Worked to improve internal automation infrastructure (Puppet/Katello) so we could implement new features into our processes. -Designed and deployed new Puppet architecture to eliminate single points of failures as well as future growth flexibility. -Participated in on call rotation for critical infrastructure.

-Provide large enterprise clients expertise in managing, upgrading, and documenting their environments inside of rackspace.-Worked with support team as a point of escalation -Worked alongside account managers and internal sales people to determine the needs of our large enterprise customers and provide them 'Fanatical' Support-Managed Dedicated Servers, Private/Public Cloud (VMWare, AWS, Openstack) environments

-Ensuring maximum uptime of Linux infrastructure while working to implement best practices on previously un-managed assets-Setup and managed multiple developer environments-Work cross platform to help setup new Virtual DC environments for our core Windows Product-Planned, Managed, and Implemented migration from single stand alone VMs to High availability setup on Google's Compute Engine Cloud platform-Helped manage overseas development team -Implemented GIT flow model of source control to provide consistency

-Provide support for Dedicated Server Solutions-Supported: CentOS, RHEL, Debian, Win 2003, 2008, 2008 R2-Both Cpanel and Plesk Control Panels-Dealt with VMs in both a proprietary node as well as VMware and MS Hypervisor. -LAMP Stack: Apache, PHP, MySQL, Bind DNS -IIS 6/7, MS SQL, MS DNS-Installed with and troubleshot several CMS platforms. Including Wordpress, Joomla, Drupal, SugarCRM, CiviCRM-Worked with several pieces of email software, including, Exim, Courier, Dovecot, Postfix, qmail, sendmail, Exchange-Bash Scripting-Installed and managed packages with YUM, RPM, and compiled from source-Cisco Firewall Configurations-Worked with clients to match server configurations to their specific needs-Wrote documentation for Internal Wiki-Assisted in technical training of sales team

-On a team that provides day to day first line of support for all North American offices-Planning office moves and expansion, including working with vendors for services and supplies-Managed the IT for company run conferences and provided executive level support and setup/teardown temporary networks and AV setup.-Administered Avaya Definity phone system-Managed several projects including changing backup systems from a tape backup to a NAS based system and upgrading several remote offices servers

· On call support for clients in the greater Chicago area. · Manage several break fix tickets with varying SLAs, ongoing projects, and installs without any local supervision · Acted as second line of support for an established off shore help desk · Traveled across several states, sometimes with very little notice, to solve break fix issues and assist on critical projects · Worked in several different environments such as storage warehouses, containerboard mills, offices, and banking centers. · Performed warranty service on Dell Desktops and Laptops as needed · Manage/create User/Computer/Printer accounts in Active Directory

-Troubleshot both simple and complex problems both over the phone and via a variety of remote desktop programs-Maintained excellent average call times and consistently in the upper tier oftechnicians in terms of speed and quality of support, including meeting requirements for a monthly performance based bonus on a consistent basis -Created, maintained and updated tickets via Remedy -Learned legacy operating system (SuperDos) and was able to provide customer support within 1 week of receiving training. Was able to train others in SuperDos within 1 year.-Often asked to assist other technicians in with their more complex issues and would often take over ticket in order to resolve it for them

· Led small team of student technicians in who were responsible for over 3,000 PCs campus wide. · Assessed and assigned tickets based on the urgency and complexity of the problem as well the skills of the student technicians below me · Helped with inventory management and test bench testing of replaced parts and PCs · During Summer months helped coordinate campus wide PC replacements both in dorms and offices as well as prepared replaced PCs for sale · Often asked to do tasks above and beyond my job description