WORKIN, EARNIN, LEARNIN

Troubleshooted various issues in a timely mannerUtilizing full knowledge of all Microsoft office programsAble to multi-task various issues at once in a high paced enviorment assisting over 3,000 user'sFull knowledge of how to troubleshoot issues through Active DirectoryUtilization of Remote Desktop to install/uninstall various apps. and also solve a wide array of issuesUse of VOIP software to solve phone related issues

(3 Month contract through Insight Global)Responsible for dismantling & reconfiguring office workstationsPersonally reconfigured over 100 desktop & laptop workstationsReconfigured printers, docking stations, and fax machines as well

PC MOVE

Responsible for programming wireless mobile devices including PDA handsets and IBM headsetsConfigured PDA devices and synchronization applicationsInstalled SIMM cards and imaged 50 computers utilizing Microsoft Windows operating systemsSupported over 350 users in the Sales, Billing, and Customer Service departments

Increased video, high-speed internet, and voice services penetration in assigned areas through door-to-door sales to current, new and former Comcast residential customersConsulted with customers and prospects to promote the breadth of Comcast products and services and increase their understanding of Comcast's competitive advantage over satellite and other competitorsDemonstrated excellent customer relationships skills by effectively communicating and developing a rapport with customersCompleted associated paperwork following each customer contact in a timely manner to ensure all details of the transaction were completed according to approved and standardized proceduresReported all sales and service activities such as identification of unauthorized, competitive addresses and database discrepancies