Helping our largest customers in the Global Accounts segment adopt and effectively utilize the New Relic all-in-one observability platform- Trusted technical advisor to 10 of New Relic’s Strategic and top revenue generating accounts globally- Secured early or on-time renewals in all accounts that had contract inflection points in FY’24- Seamlessly transition Enterprise organizations from multi-million $ legacy site license plans to new pure consumption model. Global account lead & advisor for consumption transitions. - Led successful competitive takeout campaigns, documenting and executing on ROI - Designed demand forecast templates using empirical data to quantify complex customer requirements, simplifying the process of structuring deals and obtaining pricing approvals- Close collaboration with product and engineering, generating super user attendance to product-led feedback sessions, driving innovations that benefit the entire NR user base. - Organize and lead dynamic enablement sessions across customer business units, directly resulting in increased consumption revenue (data ingest + new users)

• Responsible for both long-term strategic direction and day-to-day ownership of our flagship product with a $50+ Million annual run rate.• Drive requirements to modernize a monolithic, hardware-based monitoring solution into a dynamically scalable, distributed platform built on a microservices based architecture. • Evaluate demand and product/market fit for new features. Manage lifecycle from business case review with ELT > Requirements definition for Engineering > Customer adoption.• Develop external product marketing materials, internal enablement documentation, demo systems and technical collateral for all major product and feature releases. • Communicate strategic direction and product vision externally to key Customers, Prospects, Analysts, and Investors, and internally to cross-functional Teams and Board of Directors. • Prioritized public REST API Initiatives to promote solution availability to wider parts of organizations and to enable ease of config/automation for software-defined environments. • Founded and manage a partner-led SDK-based development program that exponentially expanded development capacity, including a 400% YoY increase in new integrations.• Established a program for Product Enhancement Requests with SLAs that resulted in a 150% decrease in backlog and increased customer satisfaction (as measured by NPS). • Direct collaboration with Major OEMs like Dell, Cisco, Hitachi, and VMware to develop joint solutions for our top mutual customers. • Evolve our legacy on-prem SAN focused tool set into a SaaS delivered, application-centric monitoring and optimization platform for hybrid and cloud native workloads.

• Led a team of up to 15 individual contributors from the Global Solution Consulting org. Seamlessly connecting customers and functional groups: Sales, Services, Engineering, Support & Executives.• Implemented repeatable process for POC/POV engagements with documented success criteria and ROI that led to a near 100% conversion rate. • Templatized customer QBR presentations focused on value capture and driving business outcomes• Established a company-wide escalation tracking process that significantly decreased the customer impact of product and implementation issues. • Influence Product roadmap based on collective input from the team and our customers on the most impactful features that would drive revenue in existing accounts and net new solution sales. • Mentored both new and veteran team members to help them achieve both personal and company goals.

• Technical lead for solution and value-led selling to some of the largest technology companies and most complex IT environments in the world. • Directly responsible for our top 12 customers in US (revenue-wise), plus up to 25 additional accounts across a wide geography. • Manage end-to-end, multi-million dollar sales campaigns from initial pitch & requirements gathering to solution scoping, business value justification/ROI analysis to final close.• Effectively translate customer objectives and operational data to compelling current and future product capabilities to drive Hardware, Software and Services sales. • Owned partner-lead sales enablement across a wide variety of resellers and systems integrators. • Carried highest company-wide Solution Consultant quota number year-over-year and exceeded quota each quarter. • Top Revenue producer, 2014, 2015, 2016, 2017, 2018• Global Solutions Consultant of the Year, 2014, 2015, 2018

• Managed the complete delivery of Infrastructure Performance Management (IPM) solutions, providing comprehensive visibility into the health, utilization, and performance of systems supporting mission critical applications.• Analyze highly granular real-time data and correlate into compelling customer facing deliverables and presentations. • Bridge the gap between technological capabilities and organization requirements, translating low level technical install / configuration tasks to tangible business value. • Train, mentor and develop internal and external resources.

• Managed the delivery of ‘billable’ consulting services for EMC Global Services Group in Northern California, with up to 30 concurrent projects across a disperse geography and diverse customer base.• Directly managed a 4 million dollar yearly services business with year over year billable revenue of 2+ million dollars.• Primary interface to customers, vendors and all EMC personnel associated with the largest commercial accounts in Northern California.• Managed the full life cycle of highly complex, high risk projects from requirements gathering and architectural design through implementation and customer service/customer turnover• Responsible for the generation of detailed statements of work, project plans, test and acceptance plans and project close-out documentation• Key trusted adviser to the sales organization in both pre and post sales responsibilities; assisting in deal/lead generation to deal closure and implementation.•Top revenue generator in the region for over 12 quarters for both new project bookings, and closed project billings. • Trained and Mentored 5 new project managers over final year in position. • Platinum Player Award, 2007.• Top Commercial Project Manager Award, 2008. • 2007, EMC Proven Professional Technical Certification.• 2009, ITIL Certification.