Matthew Doolittle Email & Phone Number

United States

Our duties in this current role with Apple involves supporting the growth of SMB business while also providing support to customers in retail, education, and EPP. In this role, we are dedicated to finding solutions that are customized to the needs of each individual customer, and we leverage all available resources to do so. This includes using discovery questions to gain a deep understanding of customers' immediate needs and long-term goals, and then providing solutions that address those… Show more Our duties in this current role with Apple involves supporting the growth of SMB business while also providing support to customers in retail, education, and EPP. In this role, we are dedicated to finding solutions that are customized to the needs of each individual customer, and we leverage all available resources to do so. This includes using discovery questions to gain a deep understanding of customers' immediate needs and long-term goals, and then providing solutions that address those needs while also helping to forecast future purchases.Working with partners to offer finance options, such as a lease option, is a key part of our role, as it helps to make Apple's products and services more accessible to a wider range of customers. Additionally, we focus on building strong relationships with customers, educating them on additional business tools and best practices for device management, software licensing management, and device setup.To drive growth and increase product purchases, we work closely with local retail Apple Business account manager to set expectations and build rapport. We also collaborate with our teammates to resolve issues and share knowledge, with a focus on continuous improvement and staying up-to-date with the latest industry trends and best practices.Overall, the role with Apple requires a strong focus on customer service and relationship-building, as well as a deep understanding of the technology landscape and how Apple's products and services can meet the needs of a diverse range of customers. Show less

Austin, Texas Area

Outbound sales: This role involved articulating B2B information on business formations, trademarks, copyrights, and patents to potential customers. Strong sales skills was critical for success in this role, because outbound calling customers, contact rate was low.Team mentoring: I personally worked as a team mentor and advocate, working with management and peers to improve processes and correct inconsistencies. Improving my leadership and interpersonal skills.Piloting new programs: We… Show more Outbound sales: This role involved articulating B2B information on business formations, trademarks, copyrights, and patents to potential customers. Strong sales skills was critical for success in this role, because outbound calling customers, contact rate was low.Team mentoring: I personally worked as a team mentor and advocate, working with management and peers to improve processes and correct inconsistencies. Improving my leadership and interpersonal skills.Piloting new programs: We participated in multiple pilot programs while in the Outbound Team role, testing new products and sales avenues. As a team, we proved a willingness to take on new challenges and a desire to succeed no matter what they tasked our team.Cross-departmental experience: I have experience in retention, inbound, and outbound sales with the required training. Proving my versatility and adaptability to different sales environments.Customer education: We educated business owners on the multi-step processes necessary to establish a business within their state, as well as introduced new B2B customers to partner offers and educated them on how these cloud apps will benefit their business. Personaly and as a team, we consistently delivered strong communication and customer service skills.Fun Committee: Volunteered for the Fun Committee for 3 years. One month per year, I individually or in a pair were tasked with creating, proposing, budgeting, submitting for Senior management approval a monthly contest for sales. The Monthly lead would project manage the implementation, team members tasks, and completion of the contest including reporting final results. Skills acquired were creativity, project management, leadership, motivation, and collaboration.Recognition: I received recognition as Top Outbound Sales & Top in Quality for multiple months, which displayed a high level of performance and results-driven attitude. Show less

1005 West 38Th St Suite 300 Austin, Tx 78705

I have a diverse skillset related to business development, account management, and marketing. My experience in prospecting for new business through outbound calls and door-to-door sales has developed my strong sales skills, including communication, persuasion, and relationship-building. Additionally, my experience in supporting, leading, and educating resellers has developed my leadership skills, including project management, motivation, and collaboration. I have also gained account management… Show more I have a diverse skillset related to business development, account management, and marketing. My experience in prospecting for new business through outbound calls and door-to-door sales has developed my strong sales skills, including communication, persuasion, and relationship-building. Additionally, my experience in supporting, leading, and educating resellers has developed my leadership skills, including project management, motivation, and collaboration. I have also gained account management skills, such as communication, organization, and problem-solving, while helping reseller channels use native tools to ensure excellent customer service. My marketing skills have been developed through presenting possible marketing and advertising campaigns to resellers and using social media marketing and media buying tools, which includes creativity, data analysis, and communication. I have technical skills, such as software development and project management, gained from working with developers to customize apps for customers and preparing them for release on the Apple and Android app store. Overall, my experiences have given me a range of skills that would be valuable in business development, account management, marketing, and technology roles. Show less

As a Business to Business Developer Support and Developer Advisor, I have gained significant experience in supporting iOS and Mac Standard Accounts and iOS Enterprise accounts. My responsibilities included providing phone, email, and enrollment support to developers and being the front line of support to resolve their issues using support resources. My efforts were recognized by Apple with the AppleCare Excellence Award 2012 for outstanding performance as a Volt Advisor. With my experience, I… Show more As a Business to Business Developer Support and Developer Advisor, I have gained significant experience in supporting iOS and Mac Standard Accounts and iOS Enterprise accounts. My responsibilities included providing phone, email, and enrollment support to developers and being the front line of support to resolve their issues using support resources. My efforts were recognized by Apple with the AppleCare Excellence Award 2012 for outstanding performance as a Volt Advisor. With my experience, I have developed strong communication and problem-solving skills and have become adept at providing excellent customer service. Show less

As a Customer Support Representative at Blizzard, I provided technical support and assistance to customers experiencing issues with their game play. My responsibilities included handling customer account upgrades, payments, compromised accounts, and other issues related to game play. Additionally, I was responsible for troubleshooting hardware and software problems and resolving them using company resources. With my experience, I have developed strong problem-solving and communication skills… Show more As a Customer Support Representative at Blizzard, I provided technical support and assistance to customers experiencing issues with their game play. My responsibilities included handling customer account upgrades, payments, compromised accounts, and other issues related to game play. Additionally, I was responsible for troubleshooting hardware and software problems and resolving them using company resources. With my experience, I have developed strong problem-solving and communication skills, and have become adept at providing excellent customer service. Show less

As a Retention Loan Officer, I was responsible for refinancing home mortgages for current portfolio and new business. This involved placing outbound calls to current customers to offer streamline refinance packages. I also served as a lead representative, providing managerial backup to support my teammates. Through this experience, I developed strong sales skills, including persuasion, communication, and customer service. Additionally, I gained experience in management and team leadership… Show more As a Retention Loan Officer, I was responsible for refinancing home mortgages for current portfolio and new business. This involved placing outbound calls to current customers to offer streamline refinance packages. I also served as a lead representative, providing managerial backup to support my teammates. Through this experience, I developed strong sales skills, including persuasion, communication, and customer service. Additionally, I gained experience in management and team leadership, including the ability to support and motivate my colleagues. Show less

Austin

As a Loan Officer and Member Services Representative at University Federal Credit Union, I gained experience in various areas of lending and customer service. Our role involved helping members with applying for loans for signature, auto, boat, motorcycle, RV, and credit card, as well as providing members with financial advice on credit improvement and savings. I was successful in achieving loan approvals by ensuring that loan applications were detailed, accurate, and complete. In addition to my… Show more As a Loan Officer and Member Services Representative at University Federal Credit Union, I gained experience in various areas of lending and customer service. Our role involved helping members with applying for loans for signature, auto, boat, motorcycle, RV, and credit card, as well as providing members with financial advice on credit improvement and savings. I was successful in achieving loan approvals by ensuring that loan applications were detailed, accurate, and complete. In addition to my lending responsibilities, I delivered excellent customer service as a loan officer and in my previous role in member services, helping with bank transactions, payments, and setting up new accounts. My experience at the credit union has helped me develop strong communication and customer service skills, as well as a solid understanding of lending practices and financial advice. Show less

Austin, Texas Area

Dell Account Manager, managing a team of 5-7 employees.Partnered with account contacts to improve, manage, and retain accounts.Provided customer solutions through outbound sales of Dell network switches to current Dell customers.Managed Dell server and switches "Try and Buy" program to Dell Enterprise customers including Boeing, Microsoft, etc.Certification training from Dell on Dell Powerconnect switches and future Dell server solution.

Austin, Texas Area

Outbound collections on past due credit card accounts.Worked with customers to set up payment programs or to bring accounts current.

Austin, Texas Area

Small business computer sales and account management.Computer, software, and peripherals sales to the small business, consumer markets.Personal computer sales to education/military/government students and employees.Extensive training on all Dell products from computers to servers.Mentor for new advisers to sales floor to finalize their training.

Austin, Texas Area

Manage a team of 15 to 21 outbound sales advisers. Hire, monitor, coach, pay, motivate, and develop employees.Consistently met or exceeded monthly sales goals.Work closely with other supervisors and upper management to improve processes.

Post Graduate Program In Cloud Computing, Cloud Computing, 3.0

Activities and Societies: COURSE PROJECTS Deploying web app using ECS Course Containers & AWS Devops Skills and Tools; Docker, ECS, Load.

Education record

Education record