Matthew Drath Email & Phone Number

Lakeville, Minnesota, United States

-Receive, classify, and triage incidents and requests. Emphasis on ticketing and call handling.-Troubleshoot and resolve incidents to return service to users as quickly as possible, and escalate as needed.-Implement low-risk, well-understood changes that are requested by end users.-Maintain and update system documentation and event records.-Deploy software to PCs as needed

River Falls, Wisconsin, United States

Worked independently and within a team to provide IT support to the University of Wisconsin - River Falls Students and staff.My responsibilities included:-Diagnosing and fixing different laptop and Apple device software and hardware issues.-Support for classroom technology equipment.-Asset management of the storeroom to know if we needed more of a monitor, docks, soundbars, etc.. also knowing what devices have been brought back to the Storeroom i.e. laptops/Apple devices.-Support for MFDs, MFPs, and department local printers-Organizing and collecting old depreciated equipment.-Keeping track of devices that get e-wasted in an inventory spreadsheetAs a team, we were all trained to handle tickets and ticket tasks through TeamDynamix and we were expected to provide clear, concise, prompt updates to the customers and any useful information about the tickets that could help us resolve the ticket.

Eau Claire, Wisconsin, United States

I serve customers from taking orders to making the custard dishes.

Eau Claire, Wisconsin, United States