Labyrinth Technology is a well respected IT Managed Services Provider based in central London. As the CTO/COO, I am responsible for IT Service Delivery and lead a team of 10. We support clients from a range of sectors including legal, financial and various other professional services.My roles include:- Acting as a virtual IT Director to key clients, advising them on IT strategy, IT security and managing major projects- Creating and presenting IT solutions proposals, road map reports and risk IT assessments to senior stakeholders (typically at board level)- Managing vendor partnerships and IT distribution relationships - Technical lead in the organisation, advising engineers, the management team and clients on the most suitable IT solutions to meet client requirements & assisting with high level technical escalations and incident management- Implementing and overseeing helpdesk processes, workflows and automation - Managing ISO 27001, ISO 9001 and Cyber Essentials accreditations internally- Ensuring all clients receive a white clove service from our helpdesk - Ensuring all clients are using the best technology to meet their operational. security and financial needs- Overseeing internal IT systems including Microsoft 365, SharePoint, Microsoft EndPoint Manager, Azure Active Directory, Azure, Windows Server, VoIP, Helpdesk (PSA), RMM, Network Infrastructure and Security Systems

Paratus is an asset management company based in Bracknell. At Paratus I worked a contract role taking lead on various projects such as:- Rebuilding an SCCM 2012 infrastructure (System Center Configuration Manager) in line with best practices- Designing and implementing SCSM 2012 (System Center Service Manager)

POSSIBLE is a global digital media agency, part of WPP Digital. At possible my responsibilities included :• Assisting with IT infrastructure projects including a global Exchange to Office 365 migration• Maintaining, developing and monitoring network infrastructureIn this contract role I gained experience working as part of a global IT team to develop a global infrastructure.

Tessera Credit Group LLP was a leading provider in Debt Recovery based in Southend-on-Sea. My responsibilities included : ● Managing and developing IT Support Team● 3rd Line Support including networking, software, hardware● Managing Windows Server 2012 & 2003 infrastructure● Managing Citrix XenServer 6.2 and VMWare ESXi 5.5 virtual infrastructures● Responsible for all IT projects ensuring deadlines are met● Taking ownership of IT Risk Management and IT Security, including monthly risk meetings, assessing risk, implementing controls and managing network security devices/software such as Firewalls, web filters, anti-virus and encryption● Developing and maintaining company policies, procedures and guidelines● Network Documentation● Active Directory and Group Policy management● Meeting with clients to ensure information security expectations are met to maintain client information confidentiality, integrity and availability● Managing the CCR system and communicating with board members to assist with the management of internal software development● Working as a project lead for testing new software releases of the company in-house collections software● Designing and developing applications in VB.NET with SQL to reduce costs, automate processes and meet operational and regulatory requirements ● Network configuration (Firewall, VPN, RSA)● IT Purchasing and Licencing ● Disaster Recovery - Ensuring all critical data is backed up. Designing and testing BCP.I left Tessera after the Business ceased trading and made all employees redundant in 2014.

● Configuring users in Active Directory● Networking - configuration, cabling, installations, troubleshooting● 1st/2nd Line Support● Installing and configuring Window Server 2003 servers● Maintain terminal services infrastructure● Managing Citrix virtual servers, updating Xenserver and applying patches● Installing and troubleshooting desktop computers and VoIP phones● Providing IT training to new recruits● Supporting Google Apps for Business● Servicing desktop computers and laptops● Providing remote support to VPN usersIn October 2011 I was promoted to IT Manager.

Labyrinth Technology Ltd is an IT managed services provider, based in London offering Business IT Support, VoIP and various other IT services.I was responsible for technical support in the Hadleigh branch, occasionally commuting to head office in London.