Holds full accountability for operations of $300M+ across 20 properties, staff management, business development, administration, compliance, and vendor management. Oversees a staff of 40+ employees; develops and manages long-term, collaborative, and loyal team members. Develops and implements innovative strategies and programs to drive revenues and business growth. Actively identifies and meets sales goals; compiles, analyzes, and presents key reports and forecasts to stakeholders. Strategically reviewed and negotiated all service and maintenance contracts; drives cost-savings and improvements.SELECT ACCOMPLISHMENTS- Successfully managed a budget of $3M+ in Capital Improvement projects.- Managed the implementation of CRM software; increased lead conversion by over 15% since 2015.- Achieved record revenue sales to deliver a 6% increase YOY; expanded secondary revenue sources by 24%.- Modified and improved the Customer Protection Program; increased penetration by over 70%.

Effectively analyzed processes and programs to improve performance; standardized operations during a period of rapid growth. Actively managed and coordinated a 3rd party call center for all storage centers; drove customer retention and loyalty.SELECT ACCOMPLISHMENTS- Redesigned the retail program to set a pace for growth to $200k+ in sales for 2016.- Designed, implemented, and managed facilities maintenance across 25 storage centers in 3 markets.- Led all project aspects for a new storage center, from construction to close out; met all timelines and goals. - Spearheaded the Internal Referral Program; drove new leads and business growth.