Matthew Egbers work email
- Valid
Matthew Egbers personal email
To me, customer experience is everything. Whether in person or via digital avenues, customer experience is key to ensuring that a company is successful. Fantastic customer experiences are built on great communication, effective problem solving, consistent improvement, and a team who is passionate about customers. I pride myself on being able to provide all of these.I love analysing both people performance and systems to see how we can make the customer journey both streamlined and more enjoyable for the customer. The magic comes when you can simultaneously find efficiencies that are good for business, while improving the customer experience to a point where it can be a competitive advantage - and a reason customers want to keep coming back. When it comes to managing people, I recognise that work isn't just about work - I want to help my team develop their skills and confidence so they can go on to make an impact and have careers they're proud of.
Vivid Accounting Limited
View- Website:
- vividaccounting.co.nz
- Employees:
- 11
-
Operations ManagerVivid Accounting LimitedAuckland, Nz
-
Operations ManagerHaven Accounting Jul 2023 - PresentNew ZealandI'm responsible for team management, liaising with clients, and finding ways to improve systems and processes across the business. My aim is to create the best client experience possible whilst ensuring we’re on track to meet targets.
-
Customer Operations ManagerCompass Communications Dec 2020 - Aug 2022Auckland, New ZealandAs Customer Operations Manager, I lead a team of 12 across Customer Care, Service Delivery, and General Business Support to provide great customer service and ensure every customer is looked after. As well as dealing with complaint escalations (turning unhappy customers into happy ones), I also report on various metrics such as call volumes, abandonment rates, cancellation and calling reasons, digital channels, and debt. My goal at all times is to improve the customer journey by simplifying and streamlining our processes, including implementing new software for the team to more effectively do their jobs. -
Fibre Provisioning 2IcVocus New Zealand Jun 2020 - Dec 2020Auckland, New ZealandI help manage a team of 24 agents across all our fibre technologies which include internet, phone, mobile, and power services. As 2IC I am directly responsible for the customer contact agents and ensuring the quality of our work is top notch. I’ve also created a new initiate to update and improve our internal knowledge base around our team’s tasks and processes to help new agents and other departments understand how we operate. -
Social And Digital Content CoordinatorVocus New Zealand Dec 2019 - Jun 2020My secondment was extended past the initial 11 months to include further responsibilities. My focus was to create, improve, and streamline our external knowledge base while working closely with the wider team to provide accurate and consistent information. This included email templates and macros for an overall top-notch digital customer journey.During my secondment, I halved the customer contact rate for billing related queries across the Orcon and Slingshot brands. This proof of concept resulted in a forty-thousand-dollar annual saving that can be used to improve other aspects of the business. Such a big impact was made from a small portion of the website through simple applications of customer thinking and easy to find information with quick and clear answers.
-
Social Media CoordinatorVocus New Zealand Jan 2019 - Dec 2019Auckland, New ZealandI took a secondment in the Communications team for 11 months. My main responsibility was to respond to all the Slingshot, Orcon, and Flip customers through our social media channels (Facebook, Twitter, and forums like Geekzone). I was also tasked with cleaning up and unifying our branding and comms.
-
Copper Provisioning 2IcVocus New Zealand Jul 2017 - Dec 2018Auckland, New ZealandI helped manage the team across our copper technologies and was responsible for upskilling our team if they had any knowledge gaps. This helped provide an exemplary customer service experience from the point of sale to connection.
-
Provisioning CoordinatorVocus New Zealand Oct 2015 - Jul 2017Auckland, New ZealandI connected all types of broadband/phone services for customers through our internal systems, while keeping in contact with third party suppliers or customers for updates and requests.
-
Fibre First AgentVocus New Zealand Jul 2016 - Oct 2016Auckland, New ZealandI was self-managed and responsible for the other members of the team in terms of their needs and responsibilities. Our goal was to improve the fibre experience for all customers.
-
Retention SpecialistVocus New Zealand Mar 2015 - Oct 2015Auckland, New ZealandI would help frustrated customers thinking of cancelling while enforcing the company’s terms and conditions. Being creative with solutions that focused on the customer’s needs and offering better deals would more often than not, retain their business.
-
Acting Sales/Retention Team LeaderVocus New Zealand Jul 2015 - Aug 2015Auckland, New ZealandDuring a period in which no team leaders were present, I led Orcon’s sales team which I performed in addition to my Retention Specialist role. This ensured that the team still had leadership and someone to come to who possessed the necessary knowledge of the business and sales processes.
-
Solutions SpecialistVocus New Zealand Jun 2014 - Mar 2015North ShoreI spent my time bringing new customers into the business, dealing with inbound calls, and general inquiries.
-
StudentYoobee School Of Design Feb 2011 - Jan 2014Auckland, New ZealandI studied a range of skills at Yoobee School of design but my personal best skill was 3D Animation which I enjoyed the most however I did grow a passion for recording motion capture pieces and applying the movments to 3D characters.Skills learnt include:3D Modelling3D AnimationTexturingLightingRenderingMotion Capture
Matthew Egbers Skills
Matthew Egbers Education Details
-
Yoobee School Of DesignAnimation, Interactive Technology, Video Graphics And Special Effects -
Pukekohe High School
Frequently Asked Questions about Matthew Egbers
What company does Matthew Egbers work for?
Matthew Egbers works for Vivid Accounting Limited
What is Matthew Egbers's role at the current company?
Matthew Egbers's current role is Operations Manager.
What is Matthew Egbers's email address?
Matthew Egbers's email address is me****@****.net.nz
What schools did Matthew Egbers attend?
Matthew Egbers attended Yoobee School Of Design, Pukekohe High School.
What skills is Matthew Egbers known for?
Matthew Egbers has skills like Photoshop, Computer Animation, Character Rigging, Maya, Animation, 3d Modeling, Microsoft Office, Microsoft Word, Visual Effects, Powerpoint, Character Animation, Uv Mapping.
Not the Matthew Egbers you were looking for?
-
Matt Egbers
Morning View, Ky -
Matthew Egbers
Farmington, Mi3cengage.com, yahoo.com, cengage.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial