Responsible for the aftermarket parts team for RT, TMS, Boom Truck, Carry Deck, GMK, GHC and Tower products for the America’s Contact CenterTrain and develop direct reports to provide exceptional customer serviceCustomer facing leader for America’s Contact Center parts businessCoordinate efforts with sales, account managers, marketing, purchasing, and warehousing to meet customer needsChampion of the Manitowoc Oil Condition Monitoring Program for fielded products

Lead new product development cross functional teams to investigate and resolve issuesManage field problem team to address customer facing issues with existing productsDeploy 8D problem solving process and toolsCore IPD team member of the MLC100-1 and MLC150-1 productsDefine and manage Lattice Product Customer Demonstration Audits to ensure operational processes are delivering high quality products to the customerCentral organizational role to support management, design, production, R&D, field service, quality, sales, and purchasing to align with business needsTeam Lead of the oil condition monitoring program for internal and fielded productsInternational Council for Machinery Lubrication certified Laboratory Lubricant Analyst I (LLA I), Machinery Lubricant Analyst I (MLA I), Machinery Lubricant Analyst II (MLA II)Develop test methods to simulate field environmentMonitor and analyze warranty data to identify trends and early warning indicators

Develop, design, and implement unique test systems to ensure reliable and desirable products for the customer. Specialized areas of development include innovation, hydraulics, dynamic structures, and subsystem life cycle testing. Test processes range from direct crane operator feedback to automated continuous control and data acquisition systems, to ensure the products meet customer demands. Manages several projects simultaneously while seeking new technologies to streamline data collection, data analysis, and reporting processes. Recommend product improvements by feeding valuable test results upstream in the development process.

Supported manufacturing of custom, complex sealed harnesses. Worked part-time while completing ME degree program.

Three combat tours of duty: -Operation Iraqi Freedom - HML/A 269 Squadron-Operation Enduring Freedom - 22nd Marine Expeditionary Unit-Operation Enduring Freedom - 26th Marine Expeditionary UnitHelicopter Airframe Mechanic, H-1 Platform (Primary MOS 6154):-Perform structural and composite repair of AH-1W/UH-1N aircraft (Cobra and Huey Light Attack Helicopters)-Supervise rigging adjustments and inspections of flight controls -Responsible for troubleshooting and diagnosing hydraulic systemsAviation Quality Assurance Representative (Secondary MOS 6018):-Perform inspections and audits of the hydraulic contamination control program squadron wide-Recommended by Airframes Division Chief to serve in this capacity-Passed written and oral examinations to earn this billet-Responsible for signing off on overall flight control system checks Work Center Supervisor:-Manage, assign and supervise maintenance actions -In charge of current training and qualifications for inspectors and workers-Ensures all personnel are safely and efficiently completing maintenance actionsMilitary Related Awards and Accomplishments:-Attained rank of Sergeant (E-5) in three years in the United States Marine Corps, which included two meritorious promotions-Navy Unit Commendation (Second Award), Marine Corps Good Conduct Medal, National Defense Service Medal, Iraq Campaign Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Humanitarian Service Medal (Second Award), and Sea Service Deployment Ribbon (Third Award)Individual Awards: Two Certificates of Commendation, Meritorious Mast, and Letters of Appreciation