Matthew Meehan Email & Phone Number

Alexandria, VA, US

Lanham, Maryland, United States

-Manage a team of 7 Help Desk Provisioning Associates (4 in the US, 3 in Cape Town, South Africa)-Manage a team of 5 Help Desk Specialists (2 US, 3 South Africa) focused on Tier 2 support of challenging issues and project based work-Provide on-boarding and off-boarding of accounts and assets (Laptops, Mobile devices, Peripherals) for 4,000+ employees and.

Lanham, Maryland, United States

Manage systems such as:Google WorkspaceOneLogin - SSOActive Directory - Azure and On-PremisesBrivo - Access ControlEagle Eye - Security CamerasBettercloud - SaaS AutomationWindows Server 2019AWS

Lanham, Maryland

-Act as an escalation point for HelpDesk associates in resolving difficult cases-Create documentation addressing new services or procedures, as brought up by management or associates-Took a leadership role in on-boarding acquired company Trilogy Education Services employees to 2U systems, including GSuite and OneLogin SSO migrations; prioritized Trilogy.

Lanham, Maryland, United States

-Resolve HelpDesk cases related to technical issues with a heavy emphasis on customer service-Provision, deprovision, and track web tools access, IT hardware, accessories, and peripherals-Act as one of the main points of contact for A/V and meeting support-Document HelpDesk processes and policies-Act as part of an on-call rotation to support employees on.

Washington D.C. Metro Area

• Perform diagnostics and repairs of all lighting, video and audio assets totaling $9 million.
• Took on management of A/V asset quality control in addition to lighting, ensure employees satisfycorporate benchmarks, analyze equipment utilization to determine what projects employees focus on
• Act as point of contact with vendors for all parts purchases and external repairs
• Participate in weekly operations leadership meetings
• Reduced preexisting A/V repair backlog down to all items within the last 60 days

Washington D.C. Metro Area

• Lead team in quality control of all lighting assets
• Responsible for the repair of all lighting assets; perform and supervise repairs in-house
• Learned and became proficient utilizing organization’s self created database, The Equipment Asset Manager(TEAM)

Washington D.C. Metro Area

• Maintain, configure for orders, check-in and repair lighting equipment in the warehouse
• Assist incoming lighting designers and crew with preparing their gear to a show ready state

College Park, MD

• Traveled across the greater Washington and Baltimore area coordinating equipment setup and teardown for four to eight events daily
• Worked on site with clients to setup, troubleshoot and perfect musical equipment performance
• Was an integral part of premier shows such as the 4th of July show on the Capital Lawn, Sweet Life Festival,Preakness Infield, and Virgin Freefest

Vienna, VA

• Successfully advanced and coordinated 50 shows at the foundations Filene Center venue. A 7,000-seat amphitheater.
• Served as the intermediary between the foundation, national park service, union stagehands and visiting artist regarding all lighting, sound, video and labor staffing needs.
• Assisted in maintaining a database in Microsoft Access of all info pertaining to incoming shows

Greater Washington D.C. Area

• Clients included Schlesinger Concert Hall and Art Center, Burgundy Farms Country Day School and Artistic Concepts Group

Greater Nashville Area, TN

• Assisted road crewmembers in preparing equipment for tours and events such as: Carrie Underwood, Rascal Flatts and Bonnaroo Festival.
• Worked in the tech services department maintaining and learning how to repair the companies large entertainment lighting inventory.

Boston, MA

• Designed the lighting for one of the schools premier variety performance shows. Including drafting the stage, creating a gear list, working with outside vendors and fulfilling the design through a successful show.
• Supervised the work of up 8 crew members in a fast paced environment