• Management of a 5.8 million dollar plasma donation center in an effort to collect source plasma for the manufacturing of life-saving and life-enhancing medications• Increased production by 19% in the first quarter of employment • Consistently ranked in the top 20 of 158 centers for key performance metrics which include; total percentage of new customer acquisition, employee retention, and processing standards for new and returning donors• Exceeds company efficiency goals in return donors (over 70%) and overtime/labor (less than 2% overtime) • Achieve goals and maintain top performance metrics through the development of operational process improvement, training, and adherence to the standards of ethics and integrity• Development and implementation of marketing and advertising initiatives to impact center growth in the local market• Oversee 40 employees and 5 departments within the center including management of all personnel functions such as, hiring, development and training, disciplinary action and termination, and the maintenance of all records• Develop and train center managers• Indirectly responsible for success of 8 locations throughout Louisiana and Alabama

• Conduct surveys and record data.• Communicate with shipyard supervisors and company owner to schedule Survey times.• Work independently without supervision on a varying schedule.

• Monitored efficiencies for employee productivity on a per hour basis • Promoted to Coach/Trainer of 50-100 associates within three weeks during holiday peak season• Worked in multiple areas including packaging, shipping docks, and safety• Fulfilled and shipped orders• Operated order picker, reach/forklift truck, and clamp truck

• Top sales agent every month for over two years. Top two or three every other month.• Negotiated with families over the phone regarding eye and tissue donation process. • Obtained medical-social history information of deceased and legal informed consent for donation with strict adherence to HIPAA guidelines.• Utilized expert communication and sensitivity skills with all internal and external agencies. • Monitored Triage Coordinators assigned to a team.• Served as an information resource and team leader to other staff members regarding daily operations. • Communicated referral data and assisted in the coordination of procurement activities with recovery staff, hospitals, medical investigators, funeral homes, designated eye banks, technical supervisors, and others as appropriate.

• Managed and supervised 15-50 Marines on a daily basis to prepare them for combat operations and during training operations.• Communicated at various levels within the chain of command and also with other high ranking officials. • Operational and negotiation planning on a day to day basis in training and in combat zones.• Logistical planning, maintaining data logs, and keeping accountability of weapons and gear for 12-30 Marines.• Responsible for calling in fixed wing and rotary aircrafts from the ground to control fire on selected targets (controlling million dollar aircrafts).

• Prepared for the recovery process including the required supplies, creation of a sterile environment and sterilizing the body.• Cultured each tissue and packaged the tissues according to company policy and procedures. Prepared serology’s and biopsy’s of tissues to be tested.• Performed cutting and dissecting of body to recover specific tissues from the deceased, and documented in detail all actions pertaining to the recovery.• Sutured the body and restored natural features to prepare for transport to the funeral home.• Trained new recovery assistants.