Matthew F. Email and Phone Number

Developed and implemented shift specific plans and strategies in conjunction with General Manager to reach volume, profit, and revenue goals. Evaluated store efficiency and implemented improvements as needed.Promoted Hamburger Marys, Eagle Houston and affiliated companies via social media, SEO tactics, and email marketing in order to achieve forecasted goals. Negotiated and monitored contractual agreements. Ensured quality customer service by establishing and implementing policies and procedures, resolving customer complaints, and addressing service or kitchen issues. Assisted General Manager with budget planning, cost estimations, accruals and expense projections. Advised team of competitive pricing, promotions, sales trends, and other competitive activity as well as an action plan. Ran nightly reports and handled cash/receipts before using proper closing procedures and implementing safety features. Handled payroll for all independent contract work and handled proper government paperwork. Filed into system and disposed of sensitive information properly. Edited menu and pricing systems in Revention PoS systems. Helped establish working delivery system via outreach and networking.Assisted store and team in bringing in multiple awards, including Best Hamburger and Best Margarita.

Worked remotely as a support specialist with web page security authentication issues and customer service.