Matthew Faustini Email & Phone Number

Florida, United States

Largo, Florida, United States

The Planning Board devises and submits plans for the improvement of Largo through growth, development, infrastructure, and utility planning. The Board also advises the City on regulation and restriction of building uses, regulation of building design and construction, administration of special districts within the City, regulation of dangerous or offensive trades within the City and general planning to enhance the beauty and attractiveness of Largo as a city to residents, visitors and business owners.Members: Seven, appointed by the Mayor and CommissionAppointment: Four years to run concurrently with the term of the Mayor or Commissioner who appointed the member

St Petersburg, Florida, United States

I work with cross-functional teammates to design, implement, support projects and build action plans, that drive efficiencies, increase productivity, lower costs and enhance the customer experience through feedback and input from stakeholders in order to improve and streamline processees for the organization with a strong focus on data management, reporting and analytics.

Tampa/St. Petersburg, Florida Area

Largo, Florida, United States

Tampa, Florida

Supported campaign social media efforts and direct voter contact efforts using voter analytics and analysis. I completed this work by manually breaking down the Hillsborough County Voter File with daily updates on mail and early votes from the SOE.

Tampa, Florida, United States

I managed 15 to 25 Customer Service Professionals in a covered environment with a focus on providing customer solutions from online customer service requests. I also focusing on managing a team that uses social media to find customer solutions for customers reaching out to us through these channels. Lastly, I managed our back-office Contact Center support team, which handles requests such as mailing statements, faxing customers items, etc. This back-office team allows our Front-Line Agents to focus on their customer needs while limiting their AHT and ACW, thus improving our overall Service Level and Customer Experience.

Tampa, Florida, United States

My role on the project management team was to keep the project management team communication following with functional teams, provide all needed equipment, materials, administering new staff joining the project, also management of accounts payable and making sure items were currently allocated to capital or O&M budget. Also responsibility for all team building events, including Top Golf, Family Fun Day, Happy Hour events, a Diwali event for us to better partner with our Indian Deloitte partners and pop up events for project milestones.

Tampa/St. Petersburg, Florida Area

Support Contact Center Management and Operations with a main focus on SAP time entry and payroll maintenance for approximately 200 covered and noncovered team members.

Tampa/St. Petersburg, Florida Area

Front line source of communication with customers. I effectively answer and solve various residential customer inquiries regarding service transactions and electric outages in a friendly and professional manner.

Clearwater, Florida

Manage and Operate the Lobby Department and Customer Service Desk. The Lobby Department includes products such as Tobacco, Movies, Batteries, and Candy. Responsibilities includes ordering, inventory control, scheduling, sales, etc.

Clearwater, Florida

Direct supervision of Front End Associates, Customer Service Associates and all cash handling and Point of Sale activities. Daily tasks include safe operations such as cash loans and pickups, reconciling registers, balancing safe, and preparing daily cash deposit.