Matthew Fenwick Email & Phone Number

East Anglia

IP12 2gq

Suffolk

Hertford, United Kingdom

• Provide management support and motivation including Briefs, Debriefs, 1-to1’s, 3 month and 6 month plans to give maximum focus and motivation to each team member.
• Maintain that each member of staff is delivering an exceptional level of customer service consistently across the business by shadowing new starters, briefing and sharing best practices between the team and providing.
• Handling money and high value products on a daily basis
• Managing retail… Show more
• Managing retail sale KPIs across the market to improve business sales performance throughout store.
• Develop a team from the ground up to achieve consistent sales targets over and beyond the company’s expectations through daily coaching and regular weekly/monthly reviews.

Chelmsford, United Kingdom

• Opening and Closing of the store
• Successfully running the sales floor of the flag ship store on the region
• Maintaining good communication with the team and other stores within the region
• Supporting the GSM and the team in maximising their job roles and running the store in the GSM’s absence including a 3 month period during my managers absence to help develop KPI’s on the region.
• Making sure the store up to a trading standard within cleanliness and health… Show more
• Making sure the store up to a trading standard within cleanliness and health and safety

Chelmsford, United Kingdom

• Sold a wide variety of products, exceeding targets on a daily, weekly and monthly basis and taking reasonability for my own figures.
• Maintained an exceptional level of customer service, to be clear, fair and not mis-leading.
• Followed audit guidelines, and ensured standards were maintained.

Chelmsford, United Kingdom

• Arranging 1 to 1 meeting with local business's and groups to create business opportunities within different market sectors.
• Communicating with employers to organise the best times for their employees to visit the shop to maximise efficiency and provide the best customer experience.
• Maintaining a good relationship with a large client base.
• Dress for success, Presentable at all times.

Chelmsford, United Kingdom

• Handling large quantities of cash
• Marketing new products and keeping up-to-date with all commercial changes
• Ensuring the customer gets an exceptional level of customer services 100% of the time
• Dress for success, Presentable at all times.
• Body language training to help spot potential fraudulent customers.
• Open and closing of the store.