I am a Banking and Digital professional with over 10 years’ experience across frontline sales and service, operations, strategy, and product ownership roles. I am self-driven, have strong analytical skills and influence effectively with senior stakeholders. I relish new challenges and enjoy learning new concepts.I am a strategic thinker who can identify ways to add value in every interaction, andprovide solutions in a timely and effective manner. Having worked directly with our customers, our staff, and our technology I understand both the pain points they face and what it takes to be successful.These experiences provide new perspectives to stakeholders and enable me to deliver outcomes that not only meet the required needs but ensure an inclusive, open and transparent culture.I consider myself a subject matter expert in the field of acquisition, having been immersed in sales and platform capabilities My key experience includes:• Product ownership of a start-up/scale-ups public website, marketing automation platform and CRM outbound sales platform. This involved working at very high velocity with a dedicated squad to deliver meaningful products to customers, and included implementing a enterprise level marketing automation platform from ideation, vendor engagement and selection, through to production rollout. • Product design of high LVR and low deposit home loan solutions to both disrupt this segment and grow market share. • Product ownership of a major financial institutions appointment booking platform allowing customers to book home loan appointments at a branch, their home or over the phone with up to 1500 lenders nationally in real time. This involved working with a highly skilled Squad of 9 FTE both locally and internationally to bring stability and enhancements to the platform, to deliver an exceptional customer experience. • Identifying, designing, and leading an optimisation strategy across a business of 91 FTE. This involved managing 7 project resources to execute on the strategy, working closely with stakeholders in Risk, HR, Product and the Executive leadership team.• Using data to identify issues and provide fact based analytics and solutions to senior leadership for decision making• 5 years spent in Frontline Lending, supporting customers with both their property purchases as well as in life maintenance. Effectively managed a portfolio of 200 customers in an ongoing relationship model.