I'm a seasoned professional with 20+ years of customer service and technical expertise. My strengths lie in graphic design, web development (particularly WordPress), and a knack for troubleshooting hardware and software issues.As an entrepreneur, I founded M.F.G Apparel, managing all aspects of the business, from design to customer service. I excel in fast-paced environments, meet deadlines, and communicate effectively in teams.My previous roles at Lighthouse Brewing Company, Sleeman Breweries, and Pepsi Co. showcased my marketing, event coordination, and customer service skills. I've also earned recognition, receiving the Pepsi Co. True Blue Award for Excellence in Customer Service.With a foundation in marketing and ongoing professional development in digital and social media, I'm committed to staying updated on emerging technologies and trends.
M.F.G Apparel
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Business OwnerM.F.G Apparel Jul 2020 - PresentVictoria, British Columbia, CanadaAs the founder and owner of M.F.G Apparel, I have led the creation and management of a thriving graphic apparel line and company website. My role encompasses various aspects of business operations, including design, customer service, administration, human resources, financial management, legal compliance, and marketing.One of my significant achievements has been establishing contracts with local businesses and sporting events to produce custom apparel, which involves designing company logos and original artwork. Additionally, I have developed and executed custom ad campaigns.
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Marketing And Events CoordinatorLighthouse Brewing Company Apr 2018 - Jul 2020Victoria, British Columbia, CanadaAt Lighthouse Brewing Company, I played a pivotal role in marketing and event coordination. As the Marketing and Events Coordinator, I designed various promotional materials, including POS materials, sell sheets, posters, and social media content. Additionally, I managed relationships with event promotion companies and coordinated the setup and delivery of beer and serving equipment for major festivals.My responsibilities extended to label design for beer products, liaising with regulatory bodies, and ensuring compliance. I also contributed to the development of promotional displays and engaged actively with customers to influence purchase decisions. -
Sales MerchandiserSleeman Breweries Ltd. Apr 2016 - Sep 2017Victoria, BcAt Sleeman Breweries in Victoria, BC, I played a crucial role in sales and customer service support. I was responsible for cultivating strong customer relationships, ensuring exceptional in-store experiences, and addressing customer concerns effectively.My responsibilities included managing and delivering point-of-sale items for in-store initiatives, conducting sales transactions through internet-based electronic commerce, and securing additional floor space in high-traffic areas to boost sales. I actively engaged with consumers, provided product samples, and promoted seasonal brands.I also worked closely with the sales team to implement strategies for increased sales volume and played a key role in maintaining promotional displays and ensuring operational excellence in the store. -
MerchandiserPepsico Mar 2007 - Sep 2016Victoria, British Columbia, CanadaAt PepsiCo in Victoria, BC, I served as a Merchandiser, where I managed large-volume grocery accounts and developed strong customer relationships at the store level. My role involved various tasks such as merchandising, ensuring compliance with corporate safety procedures and company policies, maintaining warehouse organization, building displays, and managing backroom inventory.I also actively engaged with store personnel and customers, helping to influence purchase decisions and maximize brand awareness. Additionally, I played a role in delivering point-of-sale items, conducting sales transactions through internet-based electronic commerce, and ensuring the operational excellence of the store.
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Matthew Fleming
Bmath/Bba Double Degree Student At The University Of Waterloo And Wilfrid Laurier UniversityGreater St-Catharines-Niagara Metropolitan Area
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