tkm9 Group, are global specialists in brand & content development, interactive technology and product design.tkm9 Group offer clients an interactive connection to their consumers through cutting edge, immersive technology, bespoke activation, projection and digital signage. This turn-key solution, provides our clients confidence that any project undertaken will created, developed and executed by in-house specialists.Built on at Big Platform with Big… Show more tkm9 Group, are global specialists in brand & content development, interactive technology and product design.tkm9 Group offer clients an interactive connection to their consumers through cutting edge, immersive technology, bespoke activation, projection and digital signage. This turn-key solution, provides our clients confidence that any project undertaken will created, developed and executed by in-house specialists.Built on at Big Platform with Big Ideas..http://imtkm9.comOur tech stack imtkm9 is a global leader in content delivery with the ability to serve the most complex content, supported with detailed Analytics around age, gender, dwell time and unique interaction.tkm9's labs driving digital development programs within all major shopping centre groups, retailers and airports globally.... http://www.tkm9.com Show less

Sensis Pty Ltd. operates an integrated network of local search and digital marketing solutions that deliver real, measurable business leads to businesses in Australia. Sensis’ new direction as the largest marketing services company in Australia aims to deliver simple easy to deliver solutions to all Australian businesses. Aiming to help businesses grow with simple solutions for Print Media, Websites, Social media, SEO/SEM and Photography and Video production.Key… Show more Sensis Pty Ltd. operates an integrated network of local search and digital marketing solutions that deliver real, measurable business leads to businesses in Australia. Sensis’ new direction as the largest marketing services company in Australia aims to deliver simple easy to deliver solutions to all Australian businesses. Aiming to help businesses grow with simple solutions for Print Media, Websites, Social media, SEO/SEM and Photography and Video production.Key Responsibilities• Novate, create and negotiate the myriad of agreements and contracts that were resultant of the separation from Telstra, Sensis’ former parent Company in early 2014. • Assist in the acquisition of a variety of commodities and services to fulfill the requirements of departments across Sensis.• Review contracts, requisitions, specifications, scopes of work to ensure they promote competition and best value.• Develop and assemble procurement documents and coordinate any required reviews to ensure consistency and accountability in procurement.• Identify potential vendors, using various sources, to ensure adequate competition.• Conduct public bid/proposal opening for projects over the formal bid threshold. Show less

Sensis is Telstra's wholly owned advertising and directories arm. Sensis publishes Australia's White Pages and Yellow Pages telephone directories. Sensis also manages several websites including:• Yellow Pages Online: an online version of the print directory• White Pages Online: an online version of the print directory• Yellow Advertiser: dedicated online resources for Yellow advertisers• Sensis.com.au: an Australian search engine• WhereIs.com: online maps and street… Show more Sensis is Telstra's wholly owned advertising and directories arm. Sensis publishes Australia's White Pages and Yellow Pages telephone directories. Sensis also manages several websites including:• Yellow Pages Online: an online version of the print directory• White Pages Online: an online version of the print directory• Yellow Advertiser: dedicated online resources for Yellow advertisers• Sensis.com.au: an Australian search engine• WhereIs.com: online maps and street directories• CitySearch: city-based lifestyle and entertainment guideSensis is responsible for Telstra's telephone directory assistance call centres – including 1223 ("Telstra Directory Assistance"), 12456 ("Call Connect"), 1225 ("International Directories") and 1234 ("1234" information service).Individual Responsibilities:•Ensure all responsible services are proactively managed to deliver according to contractual agreements and service targets including; SLA management, service delivery trend analysis and identification, and service remediation planning and execution.•Manage the end-to-end delivery of Statements of Work (SOW) including; drafting, execution, registration and tracking.•Manage IT Service Providers and liaise with the Sensis IT support and process teams to ensure compliance with and successful execution and delivery of the various key IT processes including; Incident, Problem, Change, Release and Service Level Management.•Act as the primary point of contact within IT for all issues, risks and enquiries relating to the quality of service delivery.•Ensure service levels meet business expectations and are regularly reviewed with stakeholders and vendors.•Create and provide reports to ensure effective monitoring, control and support of supplier services.•Interact closely with business representatives.•Develop a high-level understanding of key contracts Show less

Cerno specialise in delivering claim and risk management services for insurers, brokers and self-insureds. With its network of 50 Australian and 25 New Zealand wide branches and international partnerships, Cerno and Cerno NZ (formerly MYIFreemans and MYI NZ) are one of the largest loss adjusting organisations in New Zealand and Australia. Our companies operate primarily in the insurance-related claims and risk management market with expertise in the areas of• Property… Show more Cerno specialise in delivering claim and risk management services for insurers, brokers and self-insureds. With its network of 50 Australian and 25 New Zealand wide branches and international partnerships, Cerno and Cerno NZ (formerly MYIFreemans and MYI NZ) are one of the largest loss adjusting organisations in New Zealand and Australia. Our companies operate primarily in the insurance-related claims and risk management market with expertise in the areas of• Property (commercial and personal)• Liability, marine, motor (including machinery)• Business interruption• Construction and engineering• Claims assessment Show less

Individual Responsibilities:- Ensure delivery of professional IT Support, management and advice to all CSL Asia Pacific staff, including executive, R&D and supporting staff.Review and Update functionality of IT Service Management (ITSM) Software by introducing Global partitioned knowledge base for use by both Technical staff and CSL staffCreation of CI/Asset Database using existing and audited asset informationCreate Service Catalogue to clearly define Operational… Show more Individual Responsibilities:- Ensure delivery of professional IT Support, management and advice to all CSL Asia Pacific staff, including executive, R&D and supporting staff.Review and Update functionality of IT Service Management (ITSM) Software by introducing Global partitioned knowledge base for use by both Technical staff and CSL staffCreation of CI/Asset Database using existing and audited asset informationCreate Service Catalogue to clearly define Operational procedures and dependenciesResponsibility for the management of operational technical projects ensuring delivery within set budget and operational guidelines. Manage teams of Technical Staff and Contractors at both project and operational levelsManage and develop Third Party relationships Research and propose new technologies to incorporate into CSLs daily operations Show less

Individual Responsibilities:- Deliver professional IT Support, management and advice to small to medium businesses, from executive level to supporting staff.Research, customise, implement and manage Service Management (Helpdesk)SoftwareResponsible for the management of Technical Projects ensuring projects are delivered within set budget and operating guidelines. Scope and design backend services and infrastructure for varying customer base. Develop and manage budgets and works… Show more Individual Responsibilities:- Deliver professional IT Support, management and advice to small to medium businesses, from executive level to supporting staff.Research, customise, implement and manage Service Management (Helpdesk)SoftwareResponsible for the management of Technical Projects ensuring projects are delivered within set budget and operating guidelines. Scope and design backend services and infrastructure for varying customer base. Develop and manage budgets and works for assigned projects. Manage teams of Technical Staff and contractors at both project and operational levelsManage and develop Third Party relationships Research and propose new technologies to incorporate into iQtecs customer base and their operational infrastructureSummary of Achievements:-Implemented Service Management System (Helpdesk), compliant with ITIL guidelines and developed the iQtec Service CatalogueResearched and developed a centralised support model for iQtecs growing customer base using open source and commercial products. Introduced Virtualisation and Centralised Backup to iQtecs service catalogue and product range. Show less

Individual Responsibilities:- Deliver apolitical, professional IT support to members of Parliament, their support staff, the Presiding officers of Parliament House and Precinct staff.Research, customisation and management of Service Management SoftwareResponsible for the management of Project budgets ensuring projects are delivered withing set budget and operating guidelines. Scope and design backend services and infrastructure. I.e.: Managesoft, LANDesk, Touchpaper ITBM, EMC… Show more Individual Responsibilities:- Deliver apolitical, professional IT support to members of Parliament, their support staff, the Presiding officers of Parliament House and Precinct staff.Research, customisation and management of Service Management SoftwareResponsible for the management of Project budgets ensuring projects are delivered withing set budget and operating guidelines. Scope and design backend services and infrastructure. I.e.: Managesoft, LANDesk, Touchpaper ITBM, EMC San and Vmware Develop and manage budgets for assigned projects. Manage project teams of Parliament I.T Staff and contractors at both project and operational levelsManage Third Party relationships Research and propose new technologies to incorporate into Parliaments operational infrastructureSummary of Achievements:-Designed and currently implementing 2nd generation Service Management System, compliant with ITIL guidelines and Parliament I.Ts Service CatalogueResearched and implemented 2nd generation of centralised support for Parliament*s desktop fleet using LANDeskInnovative Strategies and Cost Savings have been recognised and awarded by the Speaker of House.Successfully completed the rollout of centralised management system with remote management and inventory control to 130 locations and 1,200 workstations, servers and Notebooks across the State of Victoria.Managed rollout of Wide Area File Services fleet with Parliament staff and 3rd Party Contractors, from business case to operational handover. Show less

Individual Responsibilities:- Deliver apolitical, professional IT support to members of Parliament, their support staff, the Presiding officers of Parliament House and Precinct staff.Desktop (Pc & Notebook) SOE and support centralisationResponsible for the management of budgets for all projects which I*ve been involved in and the negotiation of these with both Parliament and Vendor Management. Implement and Maintain backend services. I.e.: Managesoft, LANDesk, Touchpaper… Show more Individual Responsibilities:- Deliver apolitical, professional IT support to members of Parliament, their support staff, the Presiding officers of Parliament House and Precinct staff.Desktop (Pc & Notebook) SOE and support centralisationResponsible for the management of budgets for all projects which I*ve been involved in and the negotiation of these with both Parliament and Vendor Management. Implement and Maintain backend services. I.e.: Managesoft, LANDesk, Touchpaper ITBMDevelop and manage budgets for assigned projects. Manage project teams at both project and operational levelsManage Third Party relationships i.e.: Providers and Support Teams, Victorian ConstituentsSummary of Achievements:-Implemented changes to Active Directory Structure to increase efficiency.Redeveloped desktop environment and OS Deployment.Created and implemented a Standard Operating Environment (SOE) for deployment across all managed devices via a centralised service management system.Experienced in the customisation, definition and implementation of a number of support technologies including Managesoft, LANDesk, Touchpaper ITBM and Lotus Notes. Show less

Individual Responsibilities:-Provide customer focused first level and second level telephone based technical support to Members of Parliament and staffReplaced Helpdesk Manager, responsible for service delivery and performed routine daily Helpdesk tasks such as general administration, statistics gathering and report preparationProvide Onsite second level Desktop based support to the Parlynet Environment and the Parliament PrecinctInstall and configure desktop software using… Show more Individual Responsibilities:-Provide customer focused first level and second level telephone based technical support to Members of Parliament and staffReplaced Helpdesk Manager, responsible for service delivery and performed routine daily Helpdesk tasks such as general administration, statistics gathering and report preparationProvide Onsite second level Desktop based support to the Parlynet Environment and the Parliament PrecinctInstall and configure desktop software using remote management tools and provide verbal advice on the connection of hardware and peripheral devicesUse of set procedures and developing creative solutions for undocumented problemsResearch of new hardware and software and present findings for compatibility and installation under the current SOE. Show less